Customer Service Advisor - Part-Time - Weekdays
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Job description
About the Position
We're hiring a Customer Service Advisor for part-time weekday shifts in Limerick, Ireland. Join our team to provide exceptional customer support.
Responsibilities
- Manage inbound and outbound phone calls in an efficient and timely manner.
- Collating information from customers via these telephone calls.
- Receiving inbound calls from customers through a virtual call centre, answering various questions.
- Ensure that all customer records are kept up to date in accordance with the relevant CCMA/CPC regulations we adhere to.
- Drive sales to achieve targets.
- Identify, convert, or refer new sales opportunities to meet customer requirements for both Regulated and Non-Regulated products, including cross-selling of relevant products.
Requirements
- Minimum 6 months experience in a customer facing role.
- Excellent communication (spoken & written English) and interpersonal skills.
- Eager to learn and grow with Covalen.
- Must be eligible to work in the Republic of Ireland and must be able to pass all background checks.
We Offer
- Career Development
- Extensive training and access to Wellness Programme
- Employee Engagement Initiatives & Committees
- Employee Assistance Program (EAP)
- Hive Medical Cash Plan
- PRSA and Bike-to-Work Scheme
- Tax Saver Tickets
About the Company
Covalen is an equal opportunity employer, a CPL company with over 25 years’ experience in Business Process Outsourcing (BPO) and Managed Services provision across the world. They provide tailored Outsourcing Solutions across all industry sectors including Banking, Financial Services and Insurance, Information Technology, Gaming, Energy and Utilities.
To know more, click Life at Covalen.
Apply Now
Interested candidates should apply through our application portal.
© CPL Jobs Sp. z o.o. NIP: 7010256845. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
Cpl is a Global provider of workforce solutions to startup companies, multinationals and SMEs in every sector from Pharmaceuticals to Fund Accounting.Founded in 1989, the Cpl Group now comprises 22 brands spanning more than 41 offices in 11 countries.Cpl’s core goal is to power business growth through people. Each of our Cpl divisions and brands offers innovative, sector-focused solutions across recruitment, outsourcing, training, and consultancy. We offer a combination of scale and industry-expertise across the group with over 300 recruitment consultants dedicated to specific sectors and skillsets, including:• IT• Construction• Science• Customer Support• Engineering• Finance• Retail• Banking• HR• Sales• Administration• Marketing• Supply Chain