Customer Service Agent

About the Position

At Aristocrat, our mission is to bring happiness to life through the power of play! As a top gaming content and technology company, we value diversity and inclusion. Innovation and collaboration drive all our efforts. Our Customer Service Agents are vital to our success, offering outstanding service and support to our valued VIP clients. If you enjoy delivering world-class customer experiences and excel in a dynamic, fast-paced setting, this role is ideal for you!

Responsibilities

• Offer focused assistance to clients, handling account, product, and service questions.
• Diagnose and resolve intricate technical problems involving computer, tablet, and cell phone applications.
• Handle advanced inbound calls, real-time chat, and emails, and proactive outbound calls.
• Share exclusive marketing offers and updates with clients.
• Offer insights on service gaps and customer feedback to elevate service standards.
• Meet and exceed set performance goals and targets.

Requirements

• Proven experience in a customer service role.
• Outstanding communication and interpersonal skills.
• Ability to diagnose intricate technical problems associated with different applications.
• Strong problem-solving skills and a proactive approach to customer support.
• Ability to handle high volumes of inbound and outbound interactions efficiently.
• Experience in communicating marketing deals and updates to clients.
• Capability to offer constructive feedback aimed at improving service quality.
• Ambitious and goal-oriented approach with a track record of meeting performance targets.
• Familiarity with a CRM software (Freshworks) and customer service tools.
• A great teammate with a collaborative spirit and a passion for delivering flawless customer experiences.

We Offer

• Competitive salary ranging from $18.00 to $23.40 per hour.
• Comprehensive benefits package including health and wellbeing benefits, paid time off, retirement plans, insurance coverage, and other local or statutory benefits.
• Opportunity to work in a dynamic, innovative, and inclusive environment.

About the Company

Aristocrat Leisure Limited (ASX: ALL) is a global entertainment and gaming content creation company powered by technology. Our three reporting segments comprise regulated land-based gaming (Aristocrat Gaming), Social Casino (Product Madness), and regulated online real money gaming (Aristocrat Interactive). Aristocrat offers a diverse range of products and services, including electronic gaming machines, casino management systems, online real money games, including iLottery, as well as free-to-play mobile games, that serve customers and entertain millions of players worldwide every day. Our team of ~7,400 people across the globe is united by our company's mission to bring joy to life through the power of play.