Tech Stack
Communication
Job Description, Responsibilities & Requirements
About the Position
Help Customers from Anywhere in the World
At LTVplus, we’re all about delivering WOW-worthy customer experiences for brands worldwide. We’re a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.
Responsibilities
- Process and manage billing information with accuracy and efficiency.
- Review billing transactions to ensure completeness and correctness.
- Respond to customer inquiries regarding billing, account statements, and charges.
- Investigate and resolve billing discrepancies or issues promptly.
- Ensure compliance with company policies, procedures, and relevant regulations.
Requirements
- Experience: 2–3 years extensive billing, preferably in a BPO or customer service environment.
- Adaptability: Quick to learn and adapt to new systems, tools, and processes in a fast-paced setting.
- Analytical Skills: Able to identify discrepancies in billing or account information and implement effective solutions.
- Attention to Detail: Highly detail-oriented with strong accuracy in reviewing financial data and transactions.
- Independence: Capable of working autonomously while managing complex processes efficiently.
- Communication Skills: Professional and clear in handling customer inquiries and providing explanations.
- Experience in Zendesk
Tech Checklist
- A reliable computer (preferably younger than 3 years) and a stable high-speed internet connection.
- Some experience with customer support software (e.g., Gorgias, Zendesk, Intercom) would be awesome!
- A quiet, cozy workspace to handle calls and chats like a pro.
We Offer
- Opportunity to work in a dynamic, global remote team.
- Be part of a company that values flexibility and diversity.
- Competitive compensation package.
About the Company
At LTVplus, we’re all about delivering WOW-worthy customer experiences for brands worldwide. We’re a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.
Work Details
- Work type: Full-time
- Department: Customer Service
- Division: APAC
- Location: Philippines/Metro Manila/Manila