Tech Stack
Job Description, Responsibilities & Requirements
About the Position
Customer Service Agent (Billing) for a Streaming Service Company
🌟 Who We Are: LTVplus – Your Global Remote Team
At LTVplus, we’re all about delivering WOW-worthy customer experiences for brands worldwide. We’re a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.
Responsibilities
- Process and manage billing information with accuracy and efficiency.
- Review billing transactions to ensure completeness and correctness.
- Respond to customer inquiries regarding billing, account statements, and charges.
- Investigate and resolve billing discrepancies or issues promptly.
- Ensure compliance with company policies, procedures, and relevant regulations.
Requirements
- Experience: 2–3 years extensive billing, preferably in a BPO or customer service environment.
- Adaptability: Quick to learn and adapt to new systems, tools, and processes in a fast-paced setting.
- Analytical Skills: Able to identify discrepancies in billing or account information and implement effective solutions.
- Attention to Detail: Highly detail-oriented with strong accuracy in reviewing financial data and transactions.
- Independence: Capable of working autonomously while managing complex processes efficiently.
- Communication Skills: Professional and clear in handling customer inquiries and providing explanations.
- Experience in Zendesk
Tech Checklist – Gotta Have It!
- A reliable computer (preferably younger than 3 years) and a stable high-speed internet connection.
- Some experience with customer support software (e.g., Gorgias, Zendesk, Intercom) would be awesome!
- A quiet, cozy workspace to handle calls and chats like a pro.
We Offer
- Opportunity to work with a global, remote team.
- Flexible and diverse work environment.
- Professional growth and development opportunities.
About the Company
Join LTVplus as a Customer Service Agent (Billing) for a streaming service company. Deliver exceptional customer experiences and manage billing information with accuracy.
Ready to use your skills to deliver top-tier service in a fast-paced and supportive environment?
Click Here - Your First 30-60-90 Days at LTVplus: What to Expect
PLEASE FILL OUT THIS FORM: Skills Assessment Form
Apply now
Work type: Full-time
Department: Customer Service
Division: APAC
Location: Philippines/Metro Manila/Manila