Job Description, Responsibilities & Requirements
Customer Service Agent - Danish Speaker
About the Position
Are you fluent in Danish and passionate about providing exceptional customer service? Join FDJ UNITED as a Customer Service Agent - Danish Speaker in Sliema, Malta. This role offers a hybrid work environment, combining office and remote work to provide flexibility and work-life balance.
About Us
At FDJ UNITED, we don't just follow the game, we reinvent it. As one of Europe’s leading betting and gaming operators, we offer a diversified range of games and a reputation for technological excellence. With a presence in around fifteen regulated markets and more than 5,000 employees, we are dedicated to delivering the best and safest entertaining experiences for our customers every day.
Join our team of passionate individuals who are eager to succeed and ready to level-up the game. If you thrive on innovation, embrace challenges, and want to make a real impact, FDJ UNITED is your playing field.
Responsibilities
- Deliver Danish and English language customer support across LiveChat, email
- Enable our players with quality solutions in a timely, personal, and professional manner
- Guide players through the website &/or Mobile App platform, assisting them in using our services and products
- Share knowledge, contribute to team projects, and identify innovative practices that improve customer support activities
- Work closely with other departments including Player Safety, Payments, and CRM to ensure a positive and safe gambling experience
- Speak on behalf of customers by providing useful feedback on their experiences
- Support your colleagues and contribute to a great team atmosphere
Requirements
- Fluency in Danish and English, both spoken and written
- Responsible and reliable team player
- Experience in complex problem-solving
- Ability to multitask in a fast-paced environment
- Good understanding of basic internet and technical concepts
We Offer
- €500 annual Well-being Allowance
- 24 days of annual leave, plus public holidays
- Subsidised meals
- Flexible hybrid working model (office and home)
- Up to 6 weeks of fully remote working per year
- Anniversary recognition awards
- Private Health Insurance
- Dedicated Career Development Plan
- A friendly and supportive team environment in a fantastic office
Our Way Of Working
Our world is hybrid. A career is not a sprint; it’s a marathon. One of the perks of joining us is that we value you as a person first. Our hybrid world allows you to focus on your goals and responsibilities and lets you self-organize to improve your deliveries and get the work done in your own way.
Application Process
We believe talent knows no boundaries. Our hiring process focuses solely on your skills, experience, and potential to contribute to our team. We welcome applicants from all backgrounds and evaluate each candidate based on merit, regardless of personal characteristics such as age, gender, origin, religion, sexual orientation, neurodiversity, or disability.
Location
Malta
The Centre Pjazza Tigné, Tigné Point, Tigne Point, Sliema, Malta, TPO 0001
Benefits
- Well-being allowance
- Learning and development opportunities
- Inclusion networks
- Charity days
- Long service awards
- Private medical insurance
- Life assurance and income protection
- Employee Assistance Programme
- Pension
Meet the Recruiter
Aditi Joshi
[email protected]