Customer Service Agent (English/French)

About the Position

Customer Service Agent (English/French)

Location: Bogotá, Colombia

Type: Remote

Sezzle is revolutionizing the shopping experience by blending cutting-edge technology with seamless, interest-free installment plans. We are seeking a talented and motivated Customer Service Agent to join our dynamic team in Bogotá, Colombia. This role offers an exciting opportunity to thrive in a fast-paced environment with abundant prospects for career advancement.

Responsibilities

• Provide clear, prompt, detailed, empathetic, and customer-oriented support to our consumers.
• Assist customers in resolving basic to complex inquiries via email, live chat, and phone calls.
• Build a network of support and trust with our customer support team.
• Work with customers to understand how they use Sezzle services and provide valuable feedback to Product and Development teams.
• Act as an advocate for our customers, reporting and acting on observed areas for improvement in our product or processes.
• Actively seek solutions to customer needs, communicate trends to leadership, and suggest innovative solutions on behalf of the customer experience.

Requirements

• Excellent communication and interpersonal skills.
• Fluent in written and spoken English and French.
• Proven success in a fast-paced support environment.
• Exceptional verbal and written communication skills.
• Ability to efficiently manage multiple tasks and utilize personal judgment to take initiative.
• Driven to dig into the details of a system or process to solve customer problems.
• Displays a passion for what you do while upholding personal and corporate integrity.
• Excitement to learn new technologies and help customers succeed.
• 3+ years of customer support experience.
• Experience dealing with complex issues, troubleshooting, and problem resolution, preferably with software.
• Fluent in written and spoken English, Spanish, and French.
• Bachelor’s degree or an equivalent combination of education and experience.
• Zendesk, LiveAgent, or Jira experience is a plus.

Work Conditions

• Remote, work-from-home: Must work from Bogotá, Colombia.
• Training: 3-4 weeks.
• Availability: Full availability for the first 2 months, no vacations could be approved in this period.
• Shift: Fixed shift, based on Central Standard Time.
• Compensation: Competitive salary, bonus structure, and benefits package.

We Offer

• Performance bonus of 15%-25% of the monthly salary.
• Benefits:
  • Medicina Prepagada
  • Streaming platform
  • Gym membership
  • 20 vacation days per year
  • Remote role

About You

• High Standards: Continually raising the bar and driving those around you to deliver great results.
• Innovative: Developing new ways to do things.
• Action-Oriented: Valuing calculated risk-taking and speed in business.
• Trustworthy: Listening attentively, speaking candidly, and treating others respectfully.
• Committed: Respectfully challenging decisions when you disagree and committing wholly once a decision is determined.
• Results-Driven: Focusing on key inputs and delivering them with the right quality and in a timely fashion.

About the Company

At Sezzle, we are more than just brilliant engineers, passionate data enthusiasts, out-of-the-box thinkers, and determined innovators. We believe in surrounding ourselves with only the best and the brightest individuals. Our culture is defined by the visible example living in every employee that we hire.

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