Tech Stack
E-commerce
Job Description, Responsibilities & Requirements
About the Position
Help Customers from Anywhere in the World
We are looking for a Customer Service Agent for a Health & Wellness E-Commerce Company to join our team. This is a remote position based in Manila, Philippines. If you are confident on the phone and skilled at turning complex customer issues into calm, clear resolutions, this role is for you. You’ll handle inbound US & UK calls, support subscription and billing concerns, and ensure every interaction is documented accurately across systems.
Responsibilities
- Own the inbound phone channel, providing empathetic and supportive interactions to resolve US and UK consumer inquiries.
- Manage multi-layered account actions including subscription modifications, failed payment reviews, and delivery escalations.
- Cross-train on live chat workflows to seamlessly back up the non-voice team during lower phone traffic windows.
- Document phone interactions diligently using Gorgias tags and log statuses accurately into the BOSS ERP system.
Requirements
- 2–3 years of voice-based Customer Service experience.
- Mandatory background in E-commerce or Subscription-based customer support environments.
- Strong verbal clarity and active listening skills tailored for UK and US demographics.
- High level of problem-solving independence-knowing when to resolve a call directly versus when to escalate.
Nice to Have
- Previous experience managing high-tier or sensitive billing escalations over the phone.
We Offer
- Competitive salary starting at $800 USD/month.
- Full-time position.
- Work schedule: Monday-Friday 9am-5pm UK Time.
About the Company
Join our team and contribute to a dynamic Health & Wellness E-Commerce Company. We value empathetic, detail-driven individuals who thrive in voice-based customer support.
Note: ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED