Job Description, Responsibilities & Requirements
About the Position
Help Customers from Anywhere in the World
We are seeking a Customer Service Agent for a Luxury Home Fragrance to join our team at LTVplus. In this role, you will act as the virtual front desk of an upscale boutique, ensuring every customer receives swift, elegant, five-star assistance.
Responsibilities
- Customer Care: Manage incoming customer inquiries via Email and Live Chat with a warm, sophisticated, and professional tone.
- Scent Consultation: Guide customers through our premium collections and help them select products based on their scent preferences.
- Order Logistics: Track shipments, process refunds/exchanges, cancel orders, and resolve issues like transit damages (fragile glass vessels).
- Wholesale Buffer: Sort and assist with boutique stockist inquiries coming through our B2B channels.
Requirements
- Experience: 1-2 years in E-Commerce Customer Support, ideally for premium or luxury lifestyle D2C brands.
- Platform Mastery: Hands-on proficiency with Gorgias (ticketing/chat) and Shopify (order management, refunds, and cancellations).
- B2B & Logistics Tools: Familiarity with Faire (wholesale queries) and Kase (tracking workflows).
- Premium Communication: Flawless written English with a polished, warm, and sophisticated tone.
- Problem-Solving: Proven ability to handle fragile-item logistics issues (e.g., transit damages) and custom requests (e.g., gift notes) with close attention to detail.
We Offer
- Competitive salary
- Remote work options
- Professional development budget
About the Company
At LTVplus, we’re all about delivering WOW-worthy customer experiences for brands worldwide. We’re a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.
Working Conditions
- Work Type: Part-time
- Schedule: 8AM-5PM ET, Mon-Fri
- Location: Makati, Philippines
Ready to use your skills to deliver top-tier service in a fast-paced and supportive environment?
Click Here - Your First 30-60-90 Days at LTVplus: What to Expect
Note:
- Only shortlisted candidates will be contacted.
- Kindly fill out this Skills Assessment form.
Apply now