Customer Service Agent (m/f/x) - Deutschsprachig

• Vollzeit
• Job Family: Customer Operations

About the Position

Join Tipico, the leading sports betting provider in Germany, as a Customer Service Agent. Solve customer problems and improve their experience.

About the Company

We are Tipico. The leading sports betting provider in Germany, one of the most dynamic tech companies in the industry and part of the Banijay Gaming Group - a European champion in sports betting and online gaming. With the goal of exciting the arena and improving the betting experience for all customers, we approach every challenge like a championship game. Our culture is energetic and ambitious - together as a team, we strive for great successes, leave a lasting impression, and stand for excellence. Driven by our passion for the perfect product, we use the latest tech stack to get better every day.

Responsibilities

• During the first 4-6 weeks, you will learn everything important for the position in a paid training.
• After that, you will be the first point of contact for our customers, communicating with them mainly via email and live chat.
• You will also regularly take shifts at our service desk to support and advise our shop employees.
• You will always be well-informed about our promotions and offers.
• We promote continuous professional development and offer regular training to learn and refresh technical knowledge, market trends, and best practices.
• We are #oneteam - You will work closely and cross-functionally with other teams such as Responsible Gaming, AML, Payments, and Marketing.
• You will support our team with new ideas and improvement suggestions to make Tipico even better.

Requirements

• Fluent in German. As the #1 sports betting provider in the German-speaking market, this is a prerequisite for communicating with our German-speaking customers.
• Good English skills. Our team consists of more than 30 different nationalities working together to achieve Tipico's mission. English is also the official language of your new home, Malta.
• Customer-oriented. Contacting customers and solving their problems gives you great pleasure.
• Technically savvy. You can handle common MS Office programs and quickly learn to operate new systems, such as our in-house developed backend system (Ebet) and Salesforce.
• Multitasking. You handle a dynamic work environment very well and are able to manage 3 chats at the same time.
• Flexible. You are ready to work in shifts from Monday to Sunday between 6 AM and 2 AM.

Nice to Have

• Experience in iGaming or the sports betting sector is advantageous but not mandatory.

We Offer

• Established international group. We have a solid foundation on which we can grow.
• Personal and professional development. We offer you the opportunity to develop and grow to fully realize your potential.
• Easy relocation. We support you in making your move to Malta as smooth as possible.
• Competitive compensation package. We take care of our employees' well-being and offer an indefinite employment contract, a competitive salary, insurances (private health, dental, accident, sickness, and life insurance), and free parking.
• Childcare on-site. We have a plan to support you and your children from 3 years old.
• Sports incentive. We want you to stay active and therefore subsidize a gym membership of your choice.
• Modern office. In our Tipico Tower, you will find an open office concept and state-of-the-art technology.
• Events and gatherings. We love spending time with the team. Whether it's charity or team events, we only have fun together.
• One Team culture. We believe in collaboration and the team, but also value the uniqueness of each one of us. Together, we are stronger!

Do you think a career at Tipico is right for you?

Apply now and become part of our successful team. If you have any questions about the position or about us, our team will be happy to help! You can also contact us directly via our social media channels. We look forward to your application!

Apply now

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