Customer Service & Supply Chain Officer
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Nice to have's
Job description
About the Position
We are looking for a Customer Service & Supply Chain Officer to join our team at SOMFY, the preferred partner for window and door automation.
About the Company
SOMFY is a French, family-owned, and independent group, in continuous growth since our creation. We have been world leaders for 50 years and pioneers in home automation. Innovation continuously guides our work and guarantees the excellence of our solutions.
We are present in 58 countries, with eight production sites and 17 R&D centers. We are deeply committed to the well-being of our 7,000 employees, promoting their sustainable employability by encouraging internal mobility and developing their skills. We foster diversity and inclusion by building on our strong corporate culture.
Responsibilities
Supply Chain
- Demand Planning: Develops demand forecasts by analyzing historical data, market trends, sales forecasts, and customer insights to support supply planning and align supply with customer demand.
- Inventory and Supply Planning: Plans inventory, replenishment, and supply to balance customer demand with product availability, including inventory optimization, purchasing planning, replenishment, supply balancing, and supplier coordination to ensure continuity of supply.
- Inbound Logistics: Manages the physical movement of goods, including transportation, shipping, and customs, to ensure products are replenished in time for servicing customers' current and future forecasted demands.
Customer Care
- Sales Admin: Manages the end-to-end customer order lifecycle, including quotations, order entry, validation, scheduling, changes, delivery coordination, returns, and customer communication related to orders.
- Outbound Logistics: Manages the physical movement of goods from the warehouse to the customer location and manages all the necessary process compliance, documentation, customer coordination, and communication.
Requirements
- Degree holder in Business Administration or Logistics-related aspects.
- 8+ years of relevant experience.
- Computer literacy.
- Good command of spoken and written English.
- A good team player with effective communication and interpersonal skills and able to work with people from diverse cultures.
- Responsible, well-organized with a strong work ethic and positive attitude.
- Highly self-motivated individual who can work independently and with minimal supervision.
- Ability to manage multi-tasks, prioritize different objectives, and meet tight timelines.
- Strong PC skills, especially MS WORD, EXCEL, POWERPOINT, SALESFORCE, PowerBI, and familiar with MS Outlook and Office Applications.
- ERP knowledge (e.g., Oracle/SAP) is a PLUS.
Additional Information
Please mention your current and expected salary and notice period in the CV.
The protection of our candidates’ personal data is a commitment of Somfy Group. We therefore ask any candidate to submit their application to us exclusively via our secure system, and not by email or postal.
We Offer
- Opportunity to work with a world leader in home automation.
- Be part of a dynamic and innovative company.
- Professional growth and development opportunities.
- Competitive benefits package.
How to Apply
Submit your application via our secure system.
SOMFY is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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