Customer Service (Chinese)_HLL

About the Position

Customer Service (Chinese)_HLL

Ho Chi Minh, Vietnam

We are SGS – the world’s leading testing, inspection, and certification company. Recognized as the global benchmark for quality and integrity, our 93,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer, and more interconnected world.

Wherever you are, whatever your industry, our experts worldwide provide specialized solutions to make your business faster, simpler, and more efficient.

Responsibilities

• Receive samples, check TRF & sample size.
• Register job no. (VNHL & BOSS no.), follow and update status daily of each order on the system.
• Prepare SO and send SO, PI to client. Check final total fee with subcontractor.
• Track the order, connect with customers, and notify them of the order's progress in a timely manner.
• Clarify unclear information of the KAM program.
• Handle and take the lead on all requirements from the client.
• Handle internal queries on order status.
• Daily/Monthly/Weekly summary for account handling, others assignments upon request.
• Check client payment status (contract or in advance) and follow debt.
• Handle client queries (collect info from related team).
• Scan and record files.

Requirements

• University level or higher.
• Good communication & office skills.
• Proficiency in Chinese.

About the Company

SGS is the world’s leading Testing, Inspection, and Certification company - the global benchmark for quality and integrity.

With over 140 years of global expertise and a presence in Vietnam since 1989, SGS Vietnam supports businesses in meeting international standards and achieving sustainable growth.

Today, we operate a nationwide network of 10+ offices and laboratories, supported by over 1,600 professionals delivering trusted solutions across diverse industries.

Our services and laboratories are aligned with internationally recognized standards and accreditations, ensuring compliance with both local and global requirements.

Why Join SGS?

At SGS, you don’t just join a company - you join a global community of experts shaping a safer, smarter, and more sustainable world.

Here’s what you can expect when you grow your career with us:

• 🌏 A truly global environment – collaborate with international teams and be part of SGS’s worldwide network.
• ⚖️ Work-life balance – enjoy 18 days of annual leave plus 1 day of sick leave per month (up to 12 days per year).
• 💰 Competitive rewards – including a 13th-month salary and year-end performance bonus.
• 🌱 Sustainability in action – contribute to a company where sustainability is embedded in our operations and client solutions.
• 🎓 Continuous learning & development – build your capabilities through structured learning programs and hands-on experience.
• 🚀 Career mobility – develop your career locally and explore opportunities across SGS’s global network.
• 💙 Well-being & employee benefits – access health and well-being programs, employee engagement activities, and exclusive benefits available to SGS employees.

BRING YOUR WHOLE SELF TO WORK

At SGS Vietnam, we believe that diversity fuels innovation and drives stronger outcomes.

We are committed to building an inclusive workplace where people of all backgrounds, experiences, and perspectives are respected, valued, and empowered to succeed.

We welcome applications from individuals of all ages, abilities, and communities, and we are dedicated to creating equal opportunities for everyone.

By embracing diversity and inclusion, we continue to foster a workplace that is collaborative, forward-thinking, and truly representative of the communities we serve.