Customer Service Junior (Pharma and Sales experience)

About the Position

Customer Service Junior (Pharma and Sales experience)

We are looking for a Customer Service Junior with experience in Pharma and Sales to join our team at SGS, the world’s leading testing, inspection, and certification company. This role involves data entry, management, and reporting activities to ensure accurate information in reports and providing excellent customer service.

Responsibilities

• Data Entry and Management

  • Enters various data, registers jobs, and validates accuracy of operational data in the lab’s LIMS.
  • Key focus areas include sample login data, field data, subcontract lab data, verification of report data accuracy, invoice data, and maintenance of a customer database.

• Customer Service

  • Acts as the first point of contact for both prospective and existing customers.
  • Provides effective customer service by utilizing in-depth knowledge of our products and services.
  • Records all customer activity in our internal databases for full traceability.
  • Establishes and understands customer requirements to support them through the customer journey.
  • Addresses customer concerns and ensures the resolution of issues in a timely manner.

• Operational Support

  • Acknowledges and allocates Customer Complaints appropriately.
  • Ensures lab deadlines are met and notifies the GBS Team Coordinator if turnaround time cannot be met.
  • Adopts and supports specific operational improvement activities.
  • Looks for efficiency gains by being aware of new technologies and reviewing existing procedures.
  • Responds to technical queries.

Requirements

• Core Skills

  • Minimum of one-year data entry and customer service experience.
  • Demonstrated commitment to data quality and operational excellence.
  • Excellent written and verbal communication skills in English (B2 or C1 level).
  • Strong MS Excel skills.
  • Detail-oriented.
  • High level of integrity.
  • Ability to learn new computer programs.

• Secondary Skills

  • Teamwork and cooperation.
  • Organization and efficiency.
  • Taking responsibility.
  • Great customer awareness and service.

We Offer

• Hybrid Work Arrangement
  • Hybrid work arrangement may differ depending on affiliate country, should be amenable to be onsite for 2 to 6 months.

About the Company

We are SGS – the world’s leading testing, inspection, and certification company. We are recognized as the global benchmark for quality and integrity. Our 93,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer, and more interconnected world.