About the Position

Customer Service Leader

• Location: Gouda, Zuid-Holland, Nederland
• Hybrid: On-site, Remote
• Salary: € 4.470 - € 5.520 per month
• Department: Management

Build long-term customer relationships, drive service quality, and develop yourself as a strategic partner within the dynamic world of Retail & Logistics.

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Job Description

Are you a strong conversationalist with commercial insight and a passion for customer relationships? Do you know how to take care of customers, identify opportunities, and ensure that agreements are met? Then we are looking for you!

What You Do

As a Customer Service Leader, you are the connecting link between our customers and the organization. You are responsible for managing your own customer portfolio and ensuring that our services optimally meet customer needs. You maintain an overview, monitor contractual agreements, and are a reliable sparring partner for customers and colleagues.

You are regularly in contact with customers, both by phone and online. In addition, you proactively visit customers when necessary to strengthen the relationship, evaluate service delivery, or discuss new developments.

In this role, you combine service orientation with commercial insight. You see opportunities to help customers further, identify expansion opportunities, and liaise with Sales, Project Management, Consultancy, and Delivery to realize the right solutions.

What other tasks can you expect?

• Managing and further developing your own customer portfolio.
• Monitoring contractual agreements, service levels, and commitments.
• Acting as the first point of contact for your customers at a tactical level.
• Conducting periodic service and evaluation meetings.
• Identifying risks, bottlenecks, and improvement opportunities within service delivery.
• Advising customers and aligning needs for optimizations and new possibilities within our services.
• Identifying commercial opportunities such as contract extensions, additional services, and renewals.
• Collaborating with internal teams such as Sales, Project Management, Consultancy, Support, and Delivery to achieve optimal customer experience.
• Visiting customers weekly to maintain relationships and strengthen service delivery.

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Requirements

At Centric, as a customer service leader, you can expect:

• A gross salary between € 4.470,- and € 5.520,- per month, depending on knowledge and experience.
• A profit-sharing scheme.
• 26 vacation days, 8% vacation allowance (paid in May), and loyalty days: the longer you are employed, the more free time.
• A home office allowance of € 15,- per month plus € 2,45 net per home office day and a travel reimbursement for commuting of € 0,25 net per kilometer or an NS Businesscard.
• Extensive training and development opportunities.
• A contribution to your pension and a discount on your collective health insurance.
• A bonus of up to € 1.500,- if you refer a new colleague to us.
• An employee association that organizes fun activities. Are you going to Prague, the Efteling, or skiing?
• A productivity bonus.

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Qualifications

You are a customer-oriented professional who stands firmly in their shoes. You are communicative, easily switch between different interlocutors, and know how to find the right balance between service, relationship management, and commerce.

In addition, you have:

• HBO work and thinking level.
• Experience in a service delivery, customer success, account management, or similar customer-oriented role.
• Commercial insight and the ability to recognize and make opportunities discussable.
• Experience with customer and contract management.
• Strong communication and organizational skills.
• A proactive, results-oriented, and solution-oriented attitude.
• Experience with retail organizations is a plus.
• Persuasiveness, you know how to get people on board with your story.

Taking an assessment may be part of this application process.

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About the Company

Surround Yourself with Opportunities at Centric

Do you want to strengthen strategic customer relationships, improve service delivery, and realize commercial opportunities within Retail & Logistics? Apply for the position of Customer Service Leader at Centric. For more information about the position, you can contact our Recruiter Kimberley Vermeulen via +31 6 1072 4584 or via [email protected].

Here your opportunities start

Without you realizing it, you may have already come into contact with Centric. When you pay in the store. When you drink a glass of tap water. When you apply for a passport. Thousands of organizations and their millions of customers rely on our 200+ technological solutions, high-quality IT services, and 3,700 qualified professionals every day. Together, we ensure that important processes in our society always keep running.

Once you join Centric, you surround yourself with opportunities. You can expand your knowledge by working with the approximately 300 colleagues of Centric Retail & Logistics. As a partner to companies in Retail, Logistics, Transport, Construction, and Financial institutions, we ensure daily that warehouses remain well-stocked, supermarkets and stores are supplied, and hundreds of thousands of customers can seamlessly check out and make other purchases. But also that trucks are optimally loaded and drive optimized routes, construction companies have insight into their project planning and resources, and that financial institutions can quickly assess credit risks with our risk solutions. In short, a role within Centric Retail & Logistics gives you the opportunity to make a concrete contribution to sectors that have an impact and make a difference in society!

We only have positions available for Dutch-speaking applicants residing in the Netherlands.

Centric does not accept unsolicited assistance from intermediaries/employment agencies or other third parties for our job openings. CVs (in any form) sent by these parties to any Centric employee without a valid written search request from our HR Department or Recruiters will be considered public information. No compensation will be owed to said parties if a candidate is hired from whom the CV and/or other information has been sent unsolicited.