Customer Service Manager
Primary stack
Nice to have's
Job description
About the Position
Customer Service Manager
Berlin
Are you excited about working with innovative technology such as AI and robots? Would you like to learn about logistics operations? Are you ready to discover the new exciting world of smart robots? If your answers are mostly yes, then you should keep reading.
At Nomagic, we're on a mission to automate human repetitive manual tasks with intelligent robotics. We're now looking for a Customer Service Manager, who will coordinate operations at our customers' site in Europe and represent our team onsite.
Responsibilities
- Coordinate support between our client and Nomagic team
- Assist customers with issue resolution in a timely manner
- Create documentation and train local teams on how to handle robot operations and maintenance
- Deploy improvements to Nomagic software and hardware following instructions from our engineering team
- Conduct preventive and reactive maintenance of the hardware of our solution: suction system, cabling, etc
- Suggest improvements on processes, maintenance, and operations according to new learnings and errors
- Represent remote team in meetings and other communication
Requirements
- Excellent communication skills in English and German
- Technical or logistics background
- Mechanical skills - do you know how to calibrate a camera? That's great!
- Customer satisfaction mindset
- Capacity to interact with different systems in an efficient manner and quickly learn new sets of instructions
- Ability to handle simple hardware and software tasks
- Energy and hands-on attitude! Strive to get things done and find solutions, whatever it takes
Offer Essentials
- Long-term contract - working with customers across several locations in Europe
- Adventure mode - the opportunity to develop with us new robotic systems onsite and frequent travels (hybrid mode of work)
- Relocation package
- Attractive salary adjusted to the location (200 - 260 SG&A)
- English speaking environment
- Truly flexible working hours
About the Company
Nomagic is committed to automating human repetitive manual tasks with intelligent robotics. We are dedicated to innovation and providing our clients with cutting-edge solutions.
Apply for this job and join our team in Berlin or remotely.
© Nomagic. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
Retail,Manufacturing,Logistics
About the Company Nomagic specializes in AI-driven solutions, focusing on delivering innovative technology to optimize business processes through automation and intelligent systems. Their Physical AI platform is designed for end-to-end warehouse automation, providing uninterrupted throughput and unmatched reliability. Trusted by leading retailers, manufacturers, and logistics companies, Nomagic's AI Brain guides robots to integrate with existing systems for intelligent, predictable performance. Products, Services & Tech Stack Core Solutions Pick : Transforming AutoStore or shuttle ports into intelligent ports, handling high-volume picking. Pack : Automating the packing of goods into the final package for the customer with industry-leading precision. Sort : Eliminating the induction bottleneck with maximized uptime, accuracy, and consistency, even during peaks. Spot : Rapidly checking and flagging inaccuracies in packed orders to eliminate errors and guarantee seamless operational oversight. Shoebox Picker : Handling delicate, two-piece boxes, whether during picking, sorting, or packing. Technologies & Frameworks AI Brain : Provides the intelligence layer to autonomously problem-solve and navigate complexity, chaos, and the unexpected. Link Technology : Proprietary technology that enables autonomous and intelligent operation of solutions. Project Scope & Target Clients Client Base Leading retailers Manufacturers Logistics companies Engineering Scale Nomagic's solutions are designed to handle millions of SKUs in the world's most complex warehouses, ensuring scalability and reliability.
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