Customer Service Manager

About the Position

We are an international online programming school for children and young people. We teach in over 40 countries, our community counts more than 30,000 students, and our team is made up of over 700 professional tutors. Our goal is to provide young people with the most in-demand digital skills and show them how a computer can become a powerful tool for development, creativity, and their future career. Kodland is growing dynamically and expanding into new markets around the world.

✨ What you'll be doing:

• Manage a portfolio of existing customers throughout their learning journey, ensuring high engagement and long-term retention
• Conduct outbound sales and retention activities via phone, WhatsApp, email, and CRM to renew learning packages
• Build strong relationships with customers, understand their goals, and recommend the right learning solutions
• Negotiate offers, prepare personalized proposals, and close renewals, upsells, and reactivations
• Maintain accurate CRM records and collaborate with Customer Success, Teaching Operations, and Finance teams

Responsibilities

• Manage a portfolio of existing customers throughout their learning journey
• Conduct outbound sales and retention activities via phone, WhatsApp, email, and CRM
• Build strong relationships with customers
• Negotiate offers and close renewals, upsells, and reactivations
• Maintain accurate CRM records and collaborate with other teams

Requirements

• Native or fluent Italian (spoken and written) - mandatory
• At least 6 months of experience in Customer Service, Customer Success, EdTech, SaaS, Account Management, B2C Sales, Telemarketing, Retention, or similar customer-facing roles
• Strong CRM skills (HubSpot, Salesforce, or similar), objection handling, and closing techniques

Nice to Have

• Experience working remotely in an international environment
• Comfortable working in a fast-paced, KPI-driven environment

We Offer

• Remote working position
• Opportunity to shape the future of education

Note: this is a remote working position, so you will need your own laptop, a stable internet connection, and a quiet place to work. If your application is considered suitable, you will receive an email from us in the coming days inviting you to an interview. We therefore encourage you to check your inbox, including your spam folder.