Customer Service Officer

About the Position

With a passion for life, join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge, we exist to make life-saving technology accessible for more people. To make a true difference for our customers – and to save more lives, we need team players, forward thinkers, and game changers.

Are you looking for an inspiring career? You just found it.

We are seeking an organized Customer Service Officer to support our sales teams in delivering exceptional service to customers. This role will be providing services in terms of systems, documents, tenders to support the sales function in the organization. Please note that this position is offered as a 1-year contract.

Responsibilities

• Preparing contract, Power of Authorization & bank guarantee.
• Preparing related documents for the tender process and submitting documents in the system as well as preparing tender reports.
• Coordinating with colleagues in the department, other departments including the Logistics department for updating incoming shipments.
• Carrying out administrative tasks such as data input, processing information, completing paperwork, and filing documents.
• Creating requests for transportation booking.
• Preparing product installation information for the After Sales Service and Installation department.
• Preparing warranty and extended warranty information for the After Sales Service and Installation department.
• Other supporting documents as required by the sales team.
• Fulfilling duties as assigned by the Supervisor.

Requirements

• Bachelor's degree in Business Administration or a related field.
• Minimum 3-5 years of experience in Customer Service, Sales support, and Sales administration, preferably in the medical products field.
• Experience in SAP/SD Module.
• Proficient with Microsoft Word, Excel, Outlook.
• Basic knowledge of English.
• Details-oriented and sense of urgency.
• Good service mindset and cooperation.
• Ability to multitask, prioritize, and manage time effectively.
• Good communication and interpersonal skills.
• Excellent communication in Thai (Reading, Writing, and Speaking).

We Offer

We offer a competitive compensation and benefits package, including wellness and training programs, to ensure we support your well-being and goals.

About the Company

With a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. The offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing, and life science. Getinge employs over 12,000 people worldwide and the products are sold in more than 135 countries.

Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.