Tech Stack
Communication
Job Description, Responsibilities & Requirements
About the Position
Join Capgemini Guatemala as a Customer Service Representative to manage calls, identify customer needs, and provide solutions.
Responsibilities
- Managing large amounts of calls in a timely and effective manner
- Identifying customer needs
- Researching customer problems
- Providing the right solutions to customers
- Meeting targets in terms of quality of conversations
- Following communication scripts (if needed)
- Managing social media and third-party review sites
- Taking opportunities to upsell to customers
- One Call Resolution
- Attending training sessions to continuously improve knowledge and performance
Requirements
- Good communication skills, especially listening, as that will allow you to ask better, more relevant, questions of customers.
- Empathy is important as you may be handling contacts from customers in difficult situations, so having natural empathy makes it much easier to build rapport with these customers.
- An ability to multitask will prove vital, as you will have to switch between multiple systems while helping customers and switch channels frequently – from the phone to email, for example.
About the Company
Capgemini Guatemala is a leading global consultancy, technology, and digital services company. We are committed to providing innovative solutions to our clients and fostering a collaborative work environment.
Locations
- City: Guatemala
- Country: Guatemala
Languages
- Spanish: Native
Apply
Please complete the form to apply. Thank you for applying! We will be in touch.