Customer Service Representative

About the Position

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

This role supports customers by providing expert guidance on wireless sales and communication solutions to meet individual needs. It involves assisting inbound callers in selecting appropriate devices and service packages tailored to their requirements. The role requires mastery in analyzing customer needs and recommending personalized wireless, voice, and data products. Success is measured by achieving sales targets, delivering quality customer experiences, and maintaining high standards in sales processes. The work directly influences customer satisfaction and loyalty through informed and personalized service interactions.

Responsibilities

• Drive sales growth and customer loyalty by delivering personalized wireless device and service solutions during inbound interactions
• Enhance product and process knowledge through continuous training on new skills, systems, and resources
• Apply sales skills to acquire new customers with a focus on results-oriented approaches and confidence
• Utilize digital tools consistently to support customer interactions and onboarding processes
• Also responsible for other duties/projects as assigned by business management as needed

Requirements

• Education: High School Diploma/GED (Required)
• Experience: 12 months of customer service and/or sales experience, retail environment (Preferred)
• Skills:
  • Customer Acquisition Sales skills in new customer acquisition, including competitive drive and confidence for success (Required)
  • Troubleshooting 12 months multi-tasking and navigating between Windows systems. Troubleshooting and working knowledge of IoT. Computer hardware proficiency. (Required)
  • Customer Satisfaction Provide superior customer service, building loyalty and customer satisfaction (Required)

We Offer

• Competitive base salary starting at $19.50 per hour
• Annualized Incentive Target: $18,000
• All employees guaranteed to earn $20/hour inclusive of base pay and incentives
• Annual Stock Grant for all employees
• Comprehensive benefits package including medical, dental, vision insurance, 401(k), paid time off, paid holidays, parental and family leave, family building benefits, and more
• Discounts on mobile service & home internet, pet insurance, and access to commuter and transit programs

About the Company

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

T-Mobile maintains a drug-free workplace.

Applications will be accepted while the position remains posted. Internally posted positions will remain open for a minimum of 7 consecutive calendar days. External postings may be removed at any time based on business needs, candidate volume, or other operational considerations.

T-Mobile's job applications include an agreement providing that applicants and T-Mobile will arbitrate certain claims. A link to download and review the full Arbitration Agreement will be available before submission. Submitting an application indicates acceptance of the Arbitration Agreement, so applicants are encouraged to read it carefully.