Customer Service Representative

About the Position

As a Customer Service Representative at Aristocrat, you will respond to calls and emails from our Aristocrat Service line and create as well as allocate service jobs to the Service Technicians nationwide.

Responsibilities

• Answer incoming calls and respond to emails from our service line and create subsequent job requests efficiently
• Create and allocate all service jobs through Salesforce to the relevant field technician
• Close off all tasks and finished jobs on a daily basis and ensure any relevant information is captured
• Reporting and monitoring of service calls, open call reports, and contract reports
• Update customer database to maintain accurate information
• Follow up and report job status to the customer as required

Requirements

• Experience in a customer service role
• Call centre experience will be highly regarded
• An ability to build strong relationships with stakeholders
• A good understanding of Microsoft Office suite
• Experience using Salesforce would be highly regarded but not a must
• The ability to think on your feet and learn quickly
• You are a team player and love to work in a collaborative fast-paced environment

We Offer

• Competitive pay and benefits package
• Opportunity to work in a hybrid work pattern (3 days in office and 2 days remote)
• Professional development and career growth opportunities

About the Company

Aristocrat Leisure Limited (ASX: ALL) is a global entertainment and gaming content creation company powered by technology. Our team of ~7,400 people across the globe is united by our company's mission to bring joy to life through the power of play.