Job Description, Responsibilities & Requirements
About the Position
With nearly 30 years of excellence, Insignia has long been a trusted partner to the world’s most elite, ultra-high-net-worth individuals. Renowned for our unrivaled expertise, we cater to the most discerning clients, providing an exceptional standard of service that anticipates their every need and exceeds their highest expectations.
We are seeking a Customer Service Representative to join our team in Bratislava, Slovakia. This role offers part-time or full-time opportunities.
Responsibilities
- Maintaining Customer Profiles in Microsoft Dynamics 365 (CRM system).
- Identity Verification.
- Fraud monitoring and transaction disputes activities.
- Providing customers with Balance, Transactions reports, and Statements.
- Handling Online Services queries.
- Identifying Account types and Credit limits.
- Addressing Card and Pin related queries.
- Handling New Applications queries.
- Escalating Issues and complaints.
- Addressing customer concerns regarding the product via calls and emails.
- Identifying opportunities for cross-selling (incentive bonus if successful).
- Conducting KYC activities.
Requirements
- Customer-oriented person with a “can do” attitude and ability to ask the right questions.
- Experience in the customer service industry.
- Previous experience in finance/banking/tourism is appreciated.
- Ability to handle complaints in a professional manner.
- Advanced written and verbal English communication skills.
- Proficiency in other languages is an advantage – German, French, Russian, etc.
- Good computer skills and experience with MS Office.
- Decisive with the ability to find the best solutions.
Shift Schedule
- 07:00 – 15:45
- 09:15 – 18:00
- 13:15 – 22:00
We Offer
- Opportunity to work with a prestigious and globally recognized company.
- Be part of a team that values independent thinking, assertiveness, and collaboration.
- Professional growth and development opportunities.
About the Company
Insignia is headquartered in London, with a growing presence across the globe. Our reach enables us to offer unparalleled solutions across all aspects of luxury and financial management. Innovation is at our core, and our clients’ satisfaction is the driving force behind everything we do.
At Insignia, we foster a culture of bespoke service, granting our clients exclusive access to the finest in luxury, emerging trends, and a global network of distinguished partners and industry specialists.