Job Description, Responsibilities & Requirements
About the Position
Customer Service Representative (CSR)
Dynamix is seeking a dedicated Customer Service Representative (CSR) to join our team. As a CSR, you will be responsible for providing exceptional support and resolving customer inquiries efficiently.
Responsibilities
- Respond to inbound customer inquiries via phone, email, and chat
- Maintain a high level of customer satisfaction through effective problem-solving and communication
- Close tickets in a timely and efficient manner, paying close attention to details
- Resolve technical issues for customers and clients by asking relevant questions to probe issues and identify root cause
- Communicate with vendors to troubleshoot and resolve technical issues, efficiently and professionally looping in all major stakeholders as needed
- Communicate with customers and clients to provide updates and resolution of technical issues, chasing updates internally and externally
- Document and track technical issues and resolutions in a centralized database
- Work with different teams internally to resolve issues and make follow-up as needed
- Escalate issues to ensure timely resolution
- Continuously improve knowledge and skills through training and self-study
- Be very adaptable to constant changes in the support process
- Work in flexible hours to match customer needs
Requirements
- Ability to multi-task, adapt to change, follow instructions, and work well with others
- Display resourcefulness, efficiency, originality, flexibility, and problem-solving skills
- Detailed knowledge of operating appropriate company and vendor systems including but not limited to SalesForce, TOAST, and Aloha (NCR)
We Offer
- Competitive salary range of 23,000 - 27,000 ₱ per month
- Opportunities for continuing education courses
- A fast-paced technology company with a strong sense of pride in its employees
- Empowering people to achieve their goals
- A true learning culture where everyone can excel
About the Company
Dynamix is an IT company with a personal approach. We help organizations work smarter through solutions in IT support, cloud services, cybersecurity, and modern communication. From our offices in Amsterdam, Miami, India, and the Philippines, we collaborate with clients both locally and internationally.
Join our team and contribute to providing exceptional customer service and support!