Customer Service Representative (CSR- Onsite) for Logistics Campaign

About the Position

Transcom is looking for talented individuals like you to join our awesome team! Be a Customer Service Representative (CSR) for our Logistics Campaign in Transcom Pasig- Tiendesitas site. This role will focus on driving customer satisfaction by fielding inquiries, addressing pain points, and maintaining extensive product knowledge.

Responsibilities

• Offer a full range of customer service to assigned Employer’s Clients, by phone, fax, or mail/email.
• Handle incoming and outgoing calls, including sales calls.
• Provide accurate, polite, and competent customer service.
• Perform data input to Clients’ programs and other back office tasks.
• Be open and receptive to constructive feedback from Team Leaders, TQM, and other CSR’s.
• Help to keep motivation high by being supportive to your colleagues.
• Take full responsibility and the required action for assigned tasks.
• Understand, meet, and exceed targets set by your TL for different clients/projects.
• Propose motivational activities.
• Propose ideas for continuous improvement.
• Meet or exceed all attendance minimums.
• Adhere to all scheduled breaks and lunches.
• Zero justified complaints.
• Complete self-training through the use of the Intranet.
• Have a clear understanding of quality expectations for the different clients and projects.
• Improve the quality of your work on a daily basis by learning and implementing new skills with help from Team Leaders, TQM, and other CSR’s.
• Be actively involved in problem-solving and propose improvements to processes.
• Implement and respect TranscomWW standard practices.

Requirements

• Possess a positive attitude.
• Have very good interpersonal skills (both written and oral).
• Take ownership for quality, competence, and commitment.
• Enjoy/thrive on autonomy within the franchise framework and be results focused.
• Be highly motivated and prepared to work hard.
• Have high personal energy and enjoy a lively environment.
• Be highly flexible and welcome change/improvements.

We Offer

• Day 1 HMO
• Meal & Transportation Allowance
• Rice Subsidy
• Clothing Allowance
• 24/7 Teleconsult
• Free Psychologist Consultation
• In-house & Online Pharmacy
• Scholarship Program
• Retirement Fund
• Free Meal & Medicine (through Transcom’s Tap Card Rewards)
• Loyalty Incentives
• Accidental & Life Insurance
• Free Shuttle Service

About the Company

At Transcom, we’re relentlessly committed to our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care, and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.

We are highly driven by our "Malasakit" culture. Transcom, in its very core, is all about an inclusive team that is focused on people. It all comes down to setting the bar for dignity, equality, and respect. It means that each one takes part in proactively shaping, cultivating, and building the company we want to work and live in. This is why genuine concern is so vital to us.

Note: We'd like to remind everyone to have their pre-employment documents ready (such as SSS, Pag-ibig, TIN, etc.) prior to your start date with Transcom.