Tech Stack
Job Description, Responsibilities & Requirements
About the Position
Customer Service Representative - Indonesia
Join Binance as a Customer Service Representative in Jakarta, Indonesia. Handle customer inquiries, provide support, and ensure satisfaction in a hybrid work environment.
Responsibilities
- Handle high amounts of live chat and phone calls
- Identify and evaluate customers’ needs to deliver satisfaction
- Provide accurate, valid, and comprehensive information
- Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
- Follow communication procedures, guidelines, and policies
- Go the extra mile to engage customers
Requirements
- 1+ years experience of proven customer-facing experience or experience as a customer service representative
- Strong ability in using IT for professional use and can handle somewhat technical queries from customers
- Exceptional written communication skill and a good listener
- Ability to multi-task, prioritize, and control time effectively
- Knowledge of the cryptocurrency/blockchain field is a big plus
- Multi-lingual capability is a big plus
- Fluent in English and Indonesian
- Willing to work weekends and irregular hours which will include night shifts
We Offer
- Opportunity to work in a leading cryptocurrency company
- Hybrid work environment
- Professional growth and development opportunities
About the Company
Binance is a global leader in the cryptocurrency industry, providing a platform for buying, selling, and trading cryptocurrencies. We are committed to innovation and excellence in customer service.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.