Customer Service Representative Jr

About the Position

Customer Service Representative Jr

Avery Dennison RBIS, a global leader in apparel and footwear industry solutions and a $1.6 billion division of Avery Dennison (NYSE: AVY), is seeking a Customer Service Representative Jr to join our team in Queretaro, Mexico. We provide intelligent, creative, and sustainable solutions that elevate brands and accelerate performance throughout the global retail supply chain.

Responsibilities

• Manage accounts in terms of order processing, order follow-up, pricing integrity, on-time deliveries, and complete order fulfillment.
• Process client invoices and maintain effective relationships with clients, carriers, customs, etc.
• Receive and respond to drivers waiting and/or incoming calls pertaining to shipments.
• Compile and review required customs documentation.
• Utilize documents, work standards, and system technology to precisely complete the data entry for each shipment.
• Participate and support other team members with accounts and workload, on day-to-day operations including setting priorities, organizing, scheduling work, and problem-solving.
• Coordinate carrier release by submitting required documents and freight payments.
• Do proactive selling and other commercial activities.
• Manage a large workload of accounts, perform sometimes as order entry.
• Handle different systems.
• Other related duties as assigned.

Requirements

• High School Diploma or equivalent required. Bachelor’s degree a plus.
• 0-2 years Customer Service or related experience a plus.
• Good written, verbal, and telephone communication skills.
• Good data entry and organizational skills. Detailed-oriented and good follow-up skills.
• Able to effectively manage many priorities and issues.
• Understanding of applicable computer systems, such as Microsoft Office, Lotus Notes, and function-specific software.
• English, Intermediate level.

We Offer

• Attractive salary package
• Workplace & work hours flexibility
• Structured learning and development / Mentoring program
• International environment
• A growing team with good spirit!

About the Company

Avery Dennison provides intelligent, creative, and sustainable solutions that elevate brands and accelerate performance throughout the global retail supply chain. We elevate brands through graphics, tickets, tags, labels, embellishments, and packing solutions that enhance consumer appeal. We accelerate performance through RFID-enabled inventory and loss prevention solutions, price management, global compliance, and brand security solutions.