Job Description, Responsibilities & Requirements
About the Position
Customer Service Representative - Luxury Retail – Remote USA
About TTEC
About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
Responsibilities
During a typical day, you’ll:
- Answer incoming communications from customers
- Conduct research to provide answers for customers to resolve their issues
- Recommendations of products or services to close a sale may be required
Requirements
What You Bring to the Role:
- An appreciation for high fashion brands and haute couture
- 1 year or more of customer service experience
- 1 year or more post-secondary education OR 2 years equivalent work experience
- Recognize and solve problems of mid-to-high level customer service issues
- Computer experience
- High speed internet (> 15 mbps)
- While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets)
- Smart phone or another device that runs IOS or Android (iPad etc.) for your daily log-in
We Offer
- Supportive of your career and professional development
- An inclusive culture and community-minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- Base wage starting at $16 per hour plus performance bonus opportunities
- A healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives.
Visit www.hellottecbenefits.com for more information.
Additional Information
All your information will be kept confidential according to EEO guidelines.
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