Customer Service Representative

About the Position

Customer Service Representative

Queretaro, QUERETARO, Mexico

Avery Dennison RBIS, a global leader in apparel and footwear industry solutions and a $1.6 billion division of Avery Dennison (NYSE: AVY), is seeking a Customer Service Representative to join our dynamic team. We provide intelligent, creative, and sustainable solutions that elevate brands and accelerate performance throughout the global retail supply chain. Our offerings include graphics tickets, tags, labels, embellishments, packing solutions, RFID-enabled inventory and loss prevention solutions, price management, global compliance, and brand security solutions.

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Responsibilities

As a Customer Service Representative, you will:

• Manage accounts in terms of order processing, order follow-up, pricing integrity, on-time deliveries, and complete order fulfillment.
• Process client invoices and maintain effective relationships with clients, carriers, customs, etc.
• Receive and respond to drivers waiting and/or incoming calls pertaining to shipments.
• Compile and review required customs documentation.
• Utilize documents, work standards, and system technology to precisely complete the data entry for each shipment.
• Participate and support other team members with accounts and workload, on day-to-day operations including setting priorities, organizing, scheduling work, and problem-solving.
• Coordinate carrier release by submitting required documents and freight payments.
• Engage in proactive selling and other commercial activities.
• Manage a large workload of accounts, sometimes performing as order entry.
• Handle different systems.
• Perform other related duties as assigned.

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Requirements

• High School Diploma or equivalent required. Bachelor’s degree preferred.
• 3 - 5 years of Customer Service, Sales B2B, or related experience.
• Excellent written, verbal, and telephone skills.
• Strong data entry and organizational skills. Detailed-oriented and good follow-up skills.
• Knowledge of technical aspects of assigned product lines and customers.
• Ability to effectively manage many priorities and issues.
• Proficiency in applicable computer systems, such as Microsoft Office Excel, Google Sheets, and function-specific software.
• Strong leadership and supervision skills.
• Strong project management skills.
• Knowledge of continuous improvement.
• ERP or CRM management for order management.
• Experience in the apparel or graphic industry preferred.
• English Advanced Level, excellent communication (oral and written).

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We Offer

• Flexibility in the workplace.
• Excellent work environment.
• Wellness and development programs.
• Structured learning and development.
• Competitive total rewards.
• Monday to Friday schedule.

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About the Company

At Avery Dennison, we do what we love and love what we do. We look forward to receiving your application.