Customer Service Representative

About the Position

Do you enjoy advising others, do you love communicating with people, and are you as committed to customer service as we are? Perfect! Then join our Partner Engagement & Success team as a Customer Service Representative.

As the first point of contact for users of our marketing platforms, our customer service representatives provide valuable assistance with the platform, handle customer inquiries, and offer our partners support and advice in planning their local marketing campaigns. We give marcapo a voice-and are always competent and courteous points of contact for our customers.

For us, customer service means not only fast and professional assistance, but also personalized support, open communication, and long-lasting customer relationships. Because we work in close-knit, stable teams, “See you soon” isn’t just an empty phrase for us-it’s a way of life. In short: We live and breathe service.

Responsibilities

• Provide assistance with the marketing platform
• Handle customer inquiries
• Offer support and advice to partners in planning local marketing campaigns
• Ensure personalized and competent customer service

Requirements

• Strong communication skills
• Customer service experience
• Ability to adapt to different personalities and situations
• Multilingual communication skills (a plus)

We Offer

• Competitive benefits package
• Opportunity to work in a close-knit team
• Professional growth and development

About the Company

We are committed to providing the best possible user experience and continuously improving our website. We use various technologies and third-party services to achieve this goal.

Contact Information

Melanie Matern

Head of Human Resources

Phone: +49 9531 9220 0

WhatsApp: +49 151 5080 1869

Send an email

Discover more about our benefits and join our team today!