Job Description, Responsibilities & Requirements
About the Position
Customer Service Representative - On-Camera Studio Host – Up to $25/hr+ (Tips) | Entry Level
Are you ready to take the next step in YOUR CAREER?
This is not another customer service job.
No headsets. No call queues. No angry customers on hold. No scripts to read off a screen. No register to operate.
You'll sit in a modern broadcast studio, host live casino games on camera, and create a professional, engaging experience for online players around the world.
Think: customer service skills + live hosting + studio environment.
The communication skills you already have transfer directly here. The games? We teach you those.
Take a Studio Tour and see what our Game Hosts do: Studio Tour
Responsibilities
- Host live casino games on camera including Blackjack, Roulette, and Baccarat
- Speak to online players in a friendly, clear, professional way
- Follow game procedures and on-screen prompts
- Keep the game moving smoothly and engagingly
- Bring confidence, focus, and personality to every shift
- Complete paid dealer training through Evolution Academy
Requirements
- Must be 21 years of age or older
- Must pass required background checks
- Must be able to obtain and maintain a valid Pennsylvania and West Virginia gaming license
- Must be able to work evenings, weekends, and holidays
- Must wear assigned uniform and maintain professional appearance standards
- Strong communication skills and a positive, professional attitude
- Customer service, call center, retail, reception, or cashier experience preferred
- Responsible, dedicated, and dependable
We Offer
- $17.25/hr+ including base rate and guaranteed tip rate, averaging $20–25/hr
- Performance-based bonus opportunity
- 15 days paid vacation annually
- 5 sick days
- Paid breaks - earn tips during breaks
- Full-time guaranteed hours
- Paid dealer and game technique training
- 50% discount on garage parking 1 block from the studio
- Medical, dental, and vision insurance
- Company-paid life and AD&D insurance
- Commuter FSA
- Discounted on-site gym
- Nationwide employee discount program
- Modern studio with break room and refreshments
- 401(k) match
- Career growth opportunities
Current Openings - Full Time
- 3pm – 11pm
- 5pm – 1am
- 7pm – 3am
- 11pm – 7am
Weekend availability required.
About the Company
Evolution is a global company that offers exciting career opportunities in a dynamic and innovative environment. Join our team and be part of a company that values your skills and offers real career growth.
Physical Requirements
- Prolonged sitting at counter-height chairs and tables
- Repeated use of both hands and arms
- Full mobility and dexterity in upper extremities
- Ability to see and read a chat screen from 4+ feet away
- Ability to communicate verbally to players
- Ability to lift up to 10 lbs. when needed
- Ability to work assigned shifts including evenings, weekends, and overnights
The duties and responsibilities described are not a comprehensive list. Additional tasks may be assigned as business needs evolve.