Customer Service Representative

About the Position

Customer Service Representative at Meltwater

Remote job

We are seeking a dedicated Customer Service Representative to join our Sales department at Meltwater. As a Customer Service Representative, you will be the first point of contact for our clients, providing exceptional support and assistance to ensure their satisfaction.

• Respond to customer inquiries via phone, email, and chat
• Resolve customer issues in a timely and professional manner
• Collaborate with internal teams to address customer needs
• Maintain accurate records of customer interactions and transactions
• Identify opportunities to upsell products and services

If you are a proactive problem-solver with excellent communication skills and a passion for customer service, we would love to hear from you. Join our team at Meltwater and help us deliver outstanding service to our valued clients.

Responsibilities

• Respond to customer inquiries via phone, email, and chat
• Resolve customer issues in a timely and professional manner
• Collaborate with internal teams to address customer needs
• Maintain accurate records of customer interactions and transactions
• Identify opportunities to upsell products and services

Requirements

• Excellent communication skills, both verbal and written
• Strong problem-solving abilities and attention to detail
• Ability to work well in a team environment
• Customer-oriented mindset with a focus on providing exceptional service
• Proficiency in using customer service software and tools
• Previous experience in a customer service role is preferred

We Offer

• Opportunity to work remotely
• Be part of a leading company in the industry
• Professional growth and development opportunities

About the Company

At Meltwater, we empower businesses to harness the power of media intelligence to make informed decisions. Join our team and contribute to our mission of delivering exceptional customer service and support.