Customer Service Representative (Spanish/English)

About the Position

Join Binance's Customer Service team as a Spanish/English trilingual representative. Provide exceptional support, handle queries, and ensure high customer satisfaction.

Responsibilities

• Handle back office tickets, and provide 7*24h online enquiry and email reply services to customers.
• Handle customer enquiries, advice, and suggestions via email or online tools.
• Support other business units with customer liaison, accurately document customer requests and advice, and provide feedback in the form of documentation.
• Handle customer complaints, special cases, or ad hoc tasks.

Requirements

• Customer Service experience is not required, however, can be beneficial if the candidate has previous financial industry experience.
• College degree or above.
• Trilingual speaker with native Spanish, advanced English, and one more language will be preferred.
• High level of honesty and integrity; Proactive and meticulous; A sense of responsibility and team work spirit.
• Ability to work under pressure, strong communication skills, and exceed beyond expectation.
• Passionate about the customer service industry and can accept to work under different work shifts.
• Passionate about the crypto industry.

We Offer

• Shape the future of finance.
• Collaborate with world-class talent in a user-centric global organization with a flat structure.
• Tackle challenging projects in a fast-paced and innovative environment with autonomy.
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning.
• Competitive salary and company benefits.
• Remote-first, work-from-home arrangement (may vary depending on the nature of the role and team).

About the Company

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, and more. Our mission is to increase the freedom of money and financial access for people around the world.

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.