Customer Service Specialist
Nice to have's
Job description
About the Position
We are now looking for the next great addition to our team as a Customer Service Specialist. Join Omio, a company driven by a diverse team of over 300 people from more than 40 different countries, and be part of a team that is changing the way we travel across Europe.
Responsibilities
- Communicate between travellers, Omio, and, in certain cases, our transport providers
- Be the first point of contact for travellers across multiple channels (email, phone, live chat, social media) for any inquiries related to their travel plans (e.g. questions about payments and modifying bookings, handling requests and complaints)
- Deliver and maintain a high level of service and customer satisfaction
- Be proactively involved in creating and implementing new service processes and developing training manuals
Requirements
- Superior communication and problem-solving skills
- Native proficiency in German and fluent English language skills; additional languages are always valued
- Passion for helping customers and taking ownership of cases
- Well-organized with a constant drive to optimize processes
- Ability to work under pressure and towards set targets
- Flexibility in terms of working hours (late and weekend shifts)
- Previous experience in customer service or sales is considered a plus
We Offer
- Annual travel allowance to fund your trips and adventures
- Catered weekly lunches and monthly company events
- Yoga sessions and German classes (if you're looking to brush up on your skills)
- An educational budget for courses or workshops
- A diverse team of more than 45 nationalities
About the Company
Driven by our team of over 300 people from more than 40 different countries, Omio is changing the way we travel across Europe. With Omio you can compare and book trains, buses and flights to anywhere in Europe with one simple search, on mobile, app or desktop. By offering transparent pricing and easy booking, Omio makes travel planning simple, flexible and personal.
With over 800 European transportation partners across 15 countries, Omio is one of Europe’s fastest growing travel companies backed by 20 million monthly users and the world’s leading tech investors.
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Omio is pursuing a vision of bringing global transport into a single distribution system and creating end-to-end magical consumer journeys. While the whole world of air, hotels, or car rental is normalized, rail, bus, ferries, airport transfer, all forms of ground transport are fragmented on a local level.Omio is the largest source of inventory with 1000+ suppliers operating in 35 countries in Europe and North America. Along with their two brands, Rome2Rio used for global discovery, and Omio used for ticketing and journeys, they attract 600m+ users on a yearly basis while continuing to launch new geographies, new verticals, and new products as they scale. It’s a team based in Berlin, with offices in Prague, Beijing, Melbourne, and NY.They are a team of more than 300 passionate employees from more than 45 countries who share the same vision: to create a single tool to help send travellers almost anywhere in Europe, the U.S., and Canada.