Customer Service Specialist
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Job description
About the Position
We are looking for a Customer Service Specialist to join our dynamic team at Omio, a leading travel company in Europe. As a Customer Service Specialist, you will be the bridge between our travelers, Omio, and our transport providers, ensuring seamless communication and exceptional service.
Responsibilities
- Communicate between travelers, Omio, and, in certain cases, our transport providers.
- Serve as the first point of contact for travelers across multiple channels (email, phone, live chat, social media) for any inquiries related to their travel plans.
- Deliver and maintain a high level of service and customer satisfaction.
- Be proactively involved in creating and implementing new service processes and developing training manuals.
Requirements
- Superior communication and problem-solving skills.
- Native level proficiency in German and fluent English language skills; additional languages are always valued.
- Passion for helping customers and taking ownership of cases.
- Well-organized with a constant drive to optimize processes.
- Ability to work under pressure and meet set targets.
- Flexibility in terms of working hours, including late and weekend shifts.
- Previous experience in customer service or sales is considered a plus.
We Offer
- Annual travel allowance to fund your trips and adventures.
- Catered weekly lunches and monthly company events.
- Yoga sessions and German classes (if you're looking to brush up on your skills).
- An educational budget for courses or workshops.
- A diverse team of more than 45 nationalities.
About the Company
Driven by our team of over 300 people from more than 40 different countries, Omio is changing the way we travel across Europe. With Omio you can compare and book trains, buses, and flights to anywhere in Europe with one simple search, on mobile, app, or desktop. By offering transparent pricing and easy booking, Omio makes travel planning simple, flexible, and personal.
With over 800 European transportation partners across 15 countries, Omio is one of Europe’s fastest-growing travel companies backed by 20 million monthly users and the world’s leading tech investors.
Job Location
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© Omio. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
Omio is pursuing a vision of bringing global transport into a single distribution system and creating end-to-end magical consumer journeys. While the whole world of air, hotels, or car rental is normalized, rail, bus, ferries, airport transfer, all forms of ground transport are fragmented on a local level.Omio is the largest source of inventory with 1000+ suppliers operating in 35 countries in Europe and North America. Along with their two brands, Rome2Rio used for global discovery, and Omio used for ticketing and journeys, they attract 600m+ users on a yearly basis while continuing to launch new geographies, new verticals, and new products as they scale. It’s a team based in Berlin, with offices in Prague, Beijing, Melbourne, and NY.They are a team of more than 300 passionate employees from more than 45 countries who share the same vision: to create a single tool to help send travellers almost anywhere in Europe, the U.S., and Canada.
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