Customer Service Specialist

About the Position

We are looking for a Customer Service Specialist to join our dynamic team at Omio, a leading travel company in Europe. As a Customer Service Specialist, you will be the bridge between travelers, Omio, and our transport providers, ensuring a seamless and enjoyable travel experience.

Responsibilities

• Communicate between travelers, Omio, and, in certain cases, our transport providers
• Be the first point of contact for travelers across multiple channels (email, phone, live chat, social media) for any inquiries related to their travel plans (e.g. questions about payments and modifying bookings, handling requests and complaints)
• Deliver and maintain a high level of service and customer satisfaction
• Be proactively involved in creating and implementing new service processes and developing training manuals

Requirements

• Superior communication and problem-solving skills
• Native level proficiency in German and fluent English language skills; additional languages are always valued
• Passion for helping customers and taking ownership of cases
• Well-organized with a constant drive to optimize processes
• Ability to work under pressure and meet set targets
• Flexibility in terms of working hours (late and weekend shifts)
• Previous experience in customer service or sales is considered a plus

We Offer

• Annual travel allowance to fund your trips and adventures
• Catered weekly lunches and monthly company events
• Yoga sessions and German classes (if you're looking to brush up on your skills)
• An educational budget for courses or workshops
• A diverse team of more than 45 nationalities

About the Company

Driven by our team of over 300 people from more than 40 different countries, Omio is changing the way we travel across Europe. With Omio you can compare and book trains, buses, and flights to anywhere in Europe with one simple search, on mobile, app, or desktop. By offering transparent pricing and easy booking, Omio makes travel planning simple, flexible, and personal.

With over 800 European transportation partners across 15 countries, Omio is one of Europe’s fastest-growing travel companies backed by 20 million monthly users and the world’s leading tech investors.

Job Location

Germany