Customer Service Specialist – Junior
Job description
About the Position
Customer Service Specialist – Junior
SOFTSWISS is hiring a Customer Service Specialist to join our Game Aggregator team. You’ll support client operations and project configuration, working closely with clients and other Game Aggregator teams.
About the Product
Game Aggregator:
The SOFTSWISS Game Aggregator is a high-load casino games API platform that connects operator platforms to multiple remote game servers via a single integration.
Behind the product is a team of engineers, DevOps specialists, integration experts, account managers, and partnership professionals who ensure reliable, secure, and scalable operations for operators worldwide. You’ll solve complex technical challenges and help power one of the industry’s leading aggregation platforms.
Purpose of the Role
You’ll support the setup and ongoing operation of client projects by processing requests, checking functionality, managing documentation, and communicating important changes to clients.
Responsibilities
- Process requests to enable new providers and currencies for the casino.
- Check the functionality of newly enabled providers and currencies in the casino.
- Collect required documents from clients and check that all necessary documents are provided according to the required list.
- Perform technical configuration of new projects.
- Prepare invoices and various reports for clients.
- Communicate with clients and collaborate with other Game Aggregator teams.
- Inform clients about important changes and monitor the implementation of these changes.
Requirements
- Written and spoken English at B1–B2 level.
- Written and spoken Russian at least B2+ level.
- Strong self-organisation, multitasking skills, and attention to detail.
- Ability to prioritise tasks effectively.
- Ability to independently search for, analyse, and systematise information.
Main Advantages
- Private health insurance
- Sports benefits
- Comprehensive Mental Health Program
- Free English lessons (online)
- Local language courses
- Paid time off
- Maternity leave support
- Referral program rewards
- Upskilling, internal workshops, and participation in professional conferences and corporate events
Locations
- Georgia
- Poland
- Serbia
Apply for Position
SOFTSWISS recruitment communication is conducted only through official company channels. We never ask candidates to make payments, purchase equipment, share financial details, or transfer money as part of the hiring process. If you receive a suspicious message using the SOFTSWISS name, please verify it via [email protected]
© SOFTSWISS. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
IT Services,Software Development
About the Company SOFTSWISS is a global tech company with over 15 years of experience in providing iGaming software solutions. The company drives client success by offering exceptional standards in service, data security, and platform stability. SOFTSWISS employs over 2,000 people across four offices in Poland, Georgia, and Malta. Products, Services & Tech Stack Core Solutions: iGaming platform Affilka (affiliate management platform) Jackpot Aggregator Payment Gateway Sportsbook Game Aggregator Technologies & Frameworks: High-level programming language Open-source programming language Scripting language JavaScript library (for frontend development) Event streaming platform (for metrics monitoring and analytics) Database system Project Scope & Target Clients Client Base: 53 countries 1,500+ brands using SOFTSWISS software Engineering Scale: Large-scale engineering projects Complex platform stability and data security requirements
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