Customer Service Staff

About the Position

Join SGS Vietnam as a Customer Service Staff to support businesses in meeting international standards and achieving sustainable growth. SGS is the world’s leading Testing, Inspection and Certification company with a presence in Vietnam since 1989.

Responsibilities

• Receive, register, and process customer samples in the system, including sample coding and documentation management.
• Review customer requirements and create testing orders, ensuring the correct test methods, parameters, and laboratories are assigned for each request.
• Prepare and send order confirmations, communicate updates, and coordinate with relevant teams to ensure timely order execution.
• Monitor testing progress, including subcontracted analyses, and follow up on results to ensure service quality and turnaround time.
• Handle invoicing and payment collection processes; maintain accurate order and revenue records in internal systems.
• Track orders and respond to customer inquiries, providing timely updates and support throughout the testing process.
• Ensure compliance with QHSE policies and the Quality Management System, while collaborating with internal teams to deliver excellent customer service and achieve business objectives.

Requirements

• College or University graduation with a related background (Analytical Chemistry/ Food Chemistry/ Biotechnology/ Microbiology)
• Open for fresh students or experienced CS staffs below 2 years
• English level B or equivalent
• Good communication skill
• Good computer skill

Location

Tan Binh Lab, Ho Chi Minh City, Vietnam

Applicants must have full working rights in Vietnam. Visa sponsorship is not available for this role.

Why Join SGS?

At SGS, you join a global community of experts shaping a safer, smarter, and more sustainable world. Here’s what you can expect when you grow your career with us:

• 🌏 A truly global environment – collaborate with international teams and unlock opportunities across SGS’s worldwide network
• ⚖️ Flexible ways of working – supporting balance, productivity, and modern work styles
• 🌱 Sustainability in action – embedded in everything we do, from operations to client solutions
• 🎓 Continuous learning & development – build your skills through structured programs and real-world experience
• 🚀 Career mobility – grow locally or explore international career pathways within SGS
• 💙 Well-being & employee benefits – including health programs, engagement activities, and exclusive SGS platform

BRING YOUR WHOLE SELF TO WORK

At SGS Vietnam, we believe that diversity fuels innovation and drives stronger outcomes. We are committed to building an inclusive workplace where people of all backgrounds, experiences, and perspectives are respected, valued, and empowered to succeed.

We welcome applications from individuals of all ages, abilities, and communities, and we are dedicated to creating equal opportunities for everyone.

By embracing diversity and inclusion, we continue to foster a workplace that is collaborative, forward-thinking, and truly representative of the communities we serve.

📩 Apply now to join our team: [email protected]