Customer Service Support – Multilingual (German/Scandinavian)
Nice to have's
Job description
About the Position
Due to increased demand, we are expanding our Customer Service Support team and looking for motivated agents to join us as soon as possible. If you enjoy working with customers and thrive in an international environment, we’d like to hear from you.
Remote | Mandate contract (UZ) | 45 PLN/h brutto
Responsibilities
- Provide first-line customer support via email, chat, and/or phone
- Resolve customer inquiries and escalate more complex issues when needed
- Ensure high-quality service and timely responses
- Work closely with internal teams to improve customer experience
Requirements
- Fluency in one of the following: German, or a Scandinavian language
- Good command of English
- Previous experience in customer support is a strong advantage
- Strong communication and problem-solving skills
- Ability to quickly learn processes and tools
Contract Details
- German-speaking role: approx. 0.75 FTE, planned for 1 year, start ASAP
- Scandinavian-speaking role: temporary assignment until the end of summer
- Flexible cooperation model depending on availability
We Offer
- Quick onboarding and structured support
- International work environment
- Opportunity to work in a multilingual team
- Potential for longer-term cooperation and growth
About the Company
Join our dynamic team and contribute to an international work environment where your skills and dedication will be valued.
© Rocksoft. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
Software Development
About the Company Rocksoft is a service provider specializing in the creation of web and mobile applications. With over 12 years of experience, the company is based in Poland and is committed to delivering stable, flexible solutions that contribute to the success of its clients' businesses. Products, Services & Tech Stack Core Solutions: Web and mobile application development. Technologies & Frameworks: Specific platforms, languages, or tools are not mentioned in the provided text. Project Scope & Target Clients Client Base: The target verticals or client types are not specified. Engineering Scale: The scope and complexity of engineering projects are not mentioned.