Tech Stack
Job Description, Responsibilities & Requirements
About the Position
Help Customers from Anywhere in the World
We are looking for a Customer Service Support (OMNI) to join our e-Learning Development Company. If you thrive in a remote setting and enjoy providing top-notch customer support, this is the perfect role for you.
Responsibilities
- Provide exceptional first-line customer support by addressing simple inquiries and offering informative assistance.
- Escalate complex issues, such as password resets and technical problems, to the technical team.
- Utilize strong organizational skills to manage and prioritize tasks effectively.
- Demonstrate fast and accurate typing abilities to handle customer inquiries efficiently.
- Maintain professional English writing skills for clear and effective communication.
- Apply knowledge of our products and knowledge base to provide informed customer support.
- Use Zoho proficiently for managing customer interactions and tracking issues.
- Communicate effectively over the phone to address customer needs and concerns.
- Leverage experience with social media platforms, including Instagram and Facebook, to enhance customer support and engagement.
Requirements
- Fast and accurate typing skills
- Proficiency in English, both spoken and written
- Strong organizational skills and goal-oriented motivation
- Familiarity with Zoho
- Effective communication skills via phone and tickets
- Experience with social media platforms including Instagram, Facebook, and Snapchat
We Offer
- Be part of a global remote team
- Embrace flexibility and diversity
- Work with various clients to enhance their customer experiences
About the Company
🌟 Who We Are: LTVplus – Your Global Remote Team
At LTVplus, we’re all about delivering WOW-worthy customer experiences for brands worldwide. We’re a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.
📋When you join LTVplus Your Mission will be to:
- Handle customer inquiries across email, chat, and social media like a pro.
- Be the voice of the brand, providing personalized and top-notch support.
- Collaborate with our awesome team to boost customer satisfaction and share insights.
- Use various tools and platforms to troubleshoot and resolve customer issues efficiently.
- Adapt to different client needs – because every day is a new adventure!
🖥️ Tech Checklist – Gotta Have It!
- A reliable computer (preferably younger than 3 years) and a stable high-speed internet connection.
- Some experience with customer support software (e.g., Gorgias, Zendesk, Intercom) would be awesome!
- A quiet, cozy workspace to handle calls and chats like a pro.
Click Here to Apply Now
Work type: Part-time
Department: Customer Service
Division: APAC
Location: Philippines/Metro Manila/Makati