Customer Service Support (OMNI)

About the Position

Customer Service Support (OMNI) for an e-Learning Development Company

Help Customers from Anywhere in the World

---

We are looking for a dedicated Customer Service Support (OMNI) to join our remote LTVplus squad! If you thrive in a dynamic, global environment and are passionate about delivering exceptional customer experiences, this role is perfect for you.

Responsibilities

• Provide exceptional first-line customer support by addressing simple inquiries and offering informative assistance.
• Escalate complex issues, such as password resets and technical problems, to the technical team.
• Utilize strong organizational skills to manage and prioritize tasks effectively.
• Demonstrate fast and accurate typing abilities to handle customer inquiries efficiently.
• Maintain professional English writing skills for clear and effective communication.
• Apply knowledge of our products and knowledge base to provide informed customer support.
• Use Zoho proficiently for managing customer interactions and tracking issues.
• Communicate effectively over the phone to address customer needs and concerns.
• Leverage experience with social media platforms, including Instagram and Facebook, to enhance customer support and engagement.

Requirements

• Fast and accurate typing skills
• Proficiency in English, both spoken and written
• Strong organizational skills and goal-oriented motivation
• Familiarity with Zoho
• Effective communication skills via phone and tickets
• Experience with social media platforms including Instagram, Facebook, and Snapchat

We Offer

• Be part of a global remote team
• Embrace flexibility and diversity
• Work with various clients to enhance their customer experiences

Tech Checklist

• A reliable computer (preferably younger than 3 years) and a stable high-speed internet connection
• Some experience with customer support software (e.g., Gorgias, Zendesk, Intercom) would be awesome!
• A quiet, cozy workspace to handle calls and chats like a pro

About the Company

Who We Are: LTVplus – Your Global Remote Team

At LTVplus, we’re all about delivering WOW-worthy customer experiences for brands worldwide. We’re a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.

Work Type

• Part-time

Department

• Customer Service

Location

• Philippines/Metro Manila/Makati