Customer Service Supporter - Simply.com

Join a team that is passionate about great customer service

At Simply.com, we are looking for a new colleague to join our customer service team. We want someone who enjoys helping others, loves digging into digital solutions, and thrives on dialogue, teamwork, and responsibility.

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About the Position

You will join a team that helps our approximately 150,000 customers every day with web hosting, email, domains, and websites. Many of the enquiries are technical, so we would like you to have hands-on experience with at least one of the following areas:

• WordPress plugins and themes: installing, customising, and troubleshooting.
• Linux hosting: understanding of e.g..htaccess, SSH, FTP, etc.
• Windows hosting: using IIS Manager, WebDeploy, Visual Studio, etc.
• PHP coding (hobby level): understanding of troubleshooting and minor development.
• CMS platforms: PHP-based (Drupal, Joomla, TYPO3) or ASP/.NET-based systems.
• MySQL: managing and troubleshooting databases, import/export, etc.
• DNS records: web and mail records (e.g. DMARC, DKIM, SPF).

In addition to the technical tasks, you will explain complex issues in a simple way, reassure customers, and guide them through their digital challenges.

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Responsibilities

• Help customers by phone and in writing.
• Guide customers in e.g. WordPress, email setup, and web hosting.
• Follow up on cases and make sure customers feel well looked after all the way.
• Handle follow-up calls and smaller ad hoc tasks.
• Help keep the information and guides on our website up to date and easy to understand.
• Help colleagues with technical questions. We work closely together and share knowledge.

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Requirements

• Strong problem solver: you can trace errors and explain solutions in plain language.
• Customer service-minded: you enjoy helping people, even when the technology is complex.
• Good overview of internet technologies: you have experience with web servers, email setup, and domain management.
• Fluent in Danish and English.
• Independent but team-oriented: you take responsibility for your cases, but also help your colleagues by sharing knowledge.
• You are curious, responsible, and eager to make a difference for customers.

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Why Simply.com?

Simply.com is part of team.blue, an international tech company with a flat structure, short decision paths, and a focus on community. In Denmark, we are around 200 colleagues, and although we are growing, we have kept an informal and helpful culture.

We take customer service seriously, and we do it together. Simply.com has a Trustpilot score of 4.6 out of 5 based on almost 10,000 reviews. This high satisfaction is the result of colleagues who listen, take responsibility, and help each other give customers a great experience every time.

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We Offer

• A good work-life balance.
• A really great staff restaurant with breakfast, lunch, and exceptional coffee.
• Social events and staff trips, including in smaller teams.
• Employee benefits such as fitness, hairdresser, and massage/physiotherapy.
• A workplace with room for diversity and ideas.

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Practical Information

• Working hours: Weekdays between 8:00 and 16:00
• Workplace: Højvangen 4, Skanderborg
• Start date: As soon as possible

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Interested?

If you have questions about the position, you are welcome to contact team lead Tim Holmvard at [email protected].

We evaluate and interview on a rolling basis, so please send your application as soon as possible.