About the Position

Customer Service Team Leader

Hiệp Phước, Hồ Chí Minh, Vietnam

About the Company

Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making Possible™ products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste and mitigate loss, advance sustainability, circularity and transparency and better connect brands and consumers. We design and develop labeling and functional materials, radio-frequency identification (RFID) inlays and tags, software applications that connect the physical and digital and offerings that enhance branded packaging and carry or display information that improves the customer experience. Serving industries worldwide - including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive - we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2025 were $8.9 billion. Learn more at www.averydennison.com.

AVERY DENNISON IS PROUD TO BE CERTIFIED GREAT PLACE TO WORK IN AUSTRALIA, BANGLADESH, CHINA, INDIA, INDONESIA, MALAYSIA, SINGAPORE, THAILAND AND VIETNAM, AND RECOGNIZED AS ONE OF THE BEST COMPANIES TO WORK FOR IN ASIA IN GREATER CHINA AND VIETNAM.

AVERY DENNISON IS AN EQUAL OPPORTUNITIES EMPLOYER.

Responsibilities

Order Visibility

Collect and consolidate special order projections (e.g., big volume, short lead time)
Translate demand signals into actionable insights for Operations (capacity & material readiness)
Ensure forward visibility of risks and constraints

Order Trend Analysis & Risk Alert

Analyze historical order patterns and deviations
Engage customers to validate abnormal demand signals
Provide early warnings (heads-up) to internal teams

Cross-functional Coordination & Service Improvement

Partner with Ops, Planning, Quality, Supply Chain
Identify service gaps (lead time, quality, responsiveness)
Drive action plans for improvement

Daily Order Execution & Delivery Control

Monitor WIP and order status daily
Track and improve: CRD/SLA hit rate/Delivery performance
Highlight and escalate at-risk orders

Issue Resolution & Escalation Management

Handle urgent orders, escalations, and ad-hoc requests
Coordinate internally to unblock bottlenecks quickly
Act as the voice of customer during critical situations

Customer Communication & Voice of Customer

Communicate clear updates, risks, and recovery plans
Capture and represent customer feedback internally
Ensure alignment on expectations vs reality

Performance Reporting & Business Review

Prepare monthly service dashboards:
- Flexibility
- Reliability
- CCR (Customer Claim Rate)
- CRD Hit Rate
- Customer feedback
Present insights + action plans in business reviews

Requirements

Proficient Chinese and English skills
Bachelor degree
9-10 years working experience
Excellent written, verbal and telephone skills
Strong data entry and organizational skills. Detailed oriented and good follow-up skills
Knowledge of technical aspects of assigned product lines and customers
Able to effectively manage many priorities and issues
Understanding of applicable computer systems, such as Microsoft Office, Google Apps, and function specific software
Excellent leadership and supervision skills
Strong project management skills

We Offer

Competitive salary
Opportunity to work in a global company
Professional development opportunities
Collaborative and inclusive work environment

AVERY DENNISON IS AN EQUAL EMPLOYMENT OPPORTUNITY PROVIDER. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status.

Customer Service Team Leader

Job description