Customer Service/Parts Specialist

About the Position

Join Körber Pharma as a Customer Service/Parts Specialist in Apex, NC. Manage parts-related customer interactions, ensuring satisfaction and support.

Responsibilities

• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Respond promptly to customer inquiries.
• Provide customers with quality quotations for parts, accurate stock availability, timely order confirmations, and complete shipping information.
• Research, analyze, and prepare incoming orders, verifying that orders include correct part numbers, descriptions, addresses, payment terms, and prices.
• Provide customers with prompt and thorough responses and follow-up in all situations, especially machine down occurrences.
• Keep records of customer interactions, transactions, comments, and complaints.
• Communicate and coordinate with internal customers and colleagues.
• Work in a team environment to maintain overall company profitability and control costs.
• Regularly review orders, check delivery, and avert delays.
• Communicate with engineering, technical support, purchasing, European counterparts, etc. to define specifications per customers’ requests.
• Coordinate with field service team and European counterparts to ensure parts availability prior to scheduled onsite visits.
• Work towards attaining parts sales goals as required in yearly forecast.
• Work toward attaining forecasted gross profits on yearly parts sales.
• Maintain awareness of new and existing machines within territory to ensure recommended spare parts and maintenance quotes are provided to customers.

Requirements

• Associates degree in business admin, office admin, or related technical field.
• 3-5 years of experience in business customer support.
• Great attention to detail.
• Clear verbal and written communication skills.
• Analytical and organizational skills.
• Good working knowledge of part numbers.
• Strong eagerness to learn and a positive attitude.
• Demonstrates initiative and problem-solving skills.
• Computer literacy with common computer programs such as MS-Word, MS-Excel, and MS-Outlook.

We Offer

• Modern work environment with open culture towards improvements and new ideas.
• Global operating company with a wide customer basis and a growing business.
• International cooperation within group-expert network to implement corporate wide concept.
• Working in a team who is focusing on meeting or exceeding customer requirements.
• Attractive compensation package including health insurance and 401k.

About the Company

Körber Pharma is part of Körber, a global technology company for intelligent manufacturing and supply chain solutions. As a reliable innovation partner, Körber turns entrepreneurial thinking into customer success by providing leading technology to fuel what’s next – from end-to-end pharma production and advanced supply chain solutions to high-tech machinery and process equipment. Körber combines deep domain expertise with integrated hardware, software, and digital services, to help customers take the next step.

Körber is committed to being an Equal Employment Opportunity Employer. We encourage U.S. Military Veterans to apply.

Apply now and join our team!

Ready for your next step? Click on ‘Apply now’ to get started right away! As long as the position is advertised, you can apply at any time.

We value diversity and therefore welcome all applicants - regardless of gender, nationality, ethnic or social origin, religion/belief, disability, age, sexual orientation and identity, and any other protected status. You can find out more about our culture here Culture at Körber - it's worth taking a look!

If you have any questions or technical problems, please send us an e-mail to [email protected]. Francelys De Leon is the responsible person for this job advertisement. We work with permanent partners and therefore ask recruitment consultants to refrain from contacting us by e-mail or telephone.