Customer Solutions Executive
Primary stack
Nice to have's
Job description
About the Position
Customer Solutions Executive
LetsGetChecked is fast becoming a global leader in personal health testing. Our medical technology platform provides connectivity between customers and our global network of laboratories. We are enabling customers to order, manage and track their own clinical outcomes through a personal online account.
We are experiencing an exciting expansion phase and are adding to our existing team, having recently closed off a series A funding round with our investor United Healthcare, so right now is the time to join us!
Responsibilities
- Answering incoming calls and responding to customer’s emails and online chat queries
- Providing product and service information to customers
- Managing and resolving customer issues
- Identifying and escalating customer issues to management
- Engaging in up-selling and add on sales in your interactions with customers
- Documenting all call information according to standard operating procedures
- Recognising, documenting, and alerting the management team of trends in customer queries
- Completing call logs and reports
- Other duties as assigned
Requirements
- BSc in Business or a business-related field
- Fluent English
- Customer Service orientation
- Strong interpersonal skills
- Ability to communicate clearly and effectively
- Patience and attentiveness
- Organisational skills
- Attention to detail and accuracy of work
- Problem analysis and problem-solving
- Professional at all times
Nice to Have
- Fluency in a second language
- Healthcare background
Competencies
- Initiative
- Analytical Thinker
- Teamworker
- Project Management skills
- Innovation
We Offer
- The successful applicant will work as part of a focused team, where no two days are the same and there are opportunities for success.
- Work in a fast-paced and rapidly expanding Healthcare and Technical company with a clear focus on personal health improvements
- Free testing kits monthly to monitor your own health
- Competitive salary
- Tax Saver
About the Company
LetsGetChecked is fast becoming a global leader in personal health testing. Our medical technology platform provides connectivity between customers and our global network of laboratories. We are enabling customers to order, manage and track their own clinical outcomes through a personal online account.
Our platform operates in dozens of markets and focuses on ease of use for our customers along with integrity & security for the data they trust us with. If you are looking for a challenge, we can provide this within a very dedicated and expanding team environment, where you can help shape the future with us.
Job Specifics
- Location: Dublin – Dun Laoighre
- Duration: Full time – Permanent
- Start Date: ASAP
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Healthcare