Customer Solutions Officer

About the Position

Customer Solutions Officer

Join Citi as a Customer Solutions Officer in the City of Taguig, Metro Manila, Philippines. This entry-level position is responsible for providing voice operations support services, including sales support, MIS, Day 2 reviews, record/documentation maintenance, storage & retrieval of records, and account maintenance. The role serves as a liaison between operations staff, internal teams, project managers, custodians, and clients.

Responsibilities

• Assist with the administration of compliance procedures and control systems for the business review department, including monitoring, researching, and responding to compliance-related inquiries across all product lines.
• Ensure accuracy of research and compliance advice provided to members of the sales force team.
• Develop information regarding required changes in reports and procedures.
• Assist with the preparation of written and verbal reports for senior management on compliance program status, issues, trends, and concerns.
• Support sales force and management by implementing recommendations concerning changes, improvements, and enhancements.
• Apply knowledge of how the team interacts with others to accomplish Customer Service goals.
• Fulfill clients’ necessities while providing an exceptional client experience.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets.

Requirements

• International BPO voice experience is a must.
• Preferably at least 1 year tenure in the current role.
• Experience handling Banking and Financial accounts is a plus but open to other BPO voice backgrounds as well.
• Conversant in English and comfortable speaking with other nationalities.
• Amenable to working on a shifting schedule, holidays, and weekends (fixed 5-day work week).
• Amenable to working in Bonifacio Global City, Taguig.
• Applicants should be eligible to legally work in the Philippines.

We Offer

• Competitive salary package of PHP 30,000 - 40,000 per year.
• HMO Health Insurance from day 1 for you and your unlimited qualified dependents.
• Life Insurance from day 1.
• Retirement Plan.
• Transportation Allowance.
• Rice Allowance.
• Medical and Dental Allowance.
• Shift Differential.
• Staff Loan.
• Tuition Fee Reimbursement.
• Bereavement Assistance.
• Total of 35 leaves credits in a year.

Career Growth

• Be part of our fast-growing teams of Customer Solutions Officers.
• Internal movement career opportunities within Citi.
• CBPS may assign candidates to different businesses based on candidate profiles, available openings, and business needs.

About the Company

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community, and make a real impact.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

By applying to this job posting, I hereby authorize Citi, its authorized third parties, and its/their officers, directors, employees, agents, and third-party service providers, to hold, use, and otherwise process my data in connection with my job application.

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