Customer Success Agent

About the Position

We’re looking for a Technical Customer Success Agent to join our growing team. This is a full-time, remote contract role-ideal for recent graduates or early-career professionals who are passionate about networking, IP cameras, and cloud technology.

About the Company

3dEYE is a leading cloud-based video AI analytics and monitoring platform that requires no on-site servers or hardware. Our camera-agnostic platform includes live video monitoring, AI-powered analytics, video management, and billing-all delivered through the cloud.

We empower system integrators, IT teams, and telecom providers to launch cloud video surveillance solutions quickly and at scale. By combining AI with AWS cloud infrastructure, 3dEYE delivers high performance, security, reliability, and unlimited scalability.

We’re building the future of proactive security-where automation, intelligence, and cloud technology work together to create safer, smarter environments.

Responsibilities

• Support customers with technical questions related to networking, IP cameras, and the use of 3dEYE platform.
• Assist with IP camera configuration and troubleshooting.
• Help customers onboard successfully and ensure they are using the platform effectively.
• Learn and explain to users product features, updates, and best practices.
• Work with senior engineers to diagnose and resolve technical issues.
• Document issues, solutions, and feature requests clearly and accurately.
• Participate in training sessions and contribute to customer education initiatives.
• Collaborate with sales and support teams to deliver an excellent customer experience.

Requirements

• 2+ years of experience in a Technical Customer Success role.
• Bachelor degree in Computer Science, Networking, IT, or a related field.
• Good knowledge of network management (TCP/IP, subnets, ports, NAT, firewalls, etc.).
• Good knowledge of IP cameras and experience (academic, lab, or real-world) with installation and configuration.
• Strong problem-solving and analytical skills.
• Clear written and verbal communication in English.
• Ability to learn quickly, work independently, and manage multiple tasks.
• Comfortable working remotely and collaborating across time zones.

We Offer

• A supportive, innovative, and fast-growing tech environment.
• Full-time remote contract position.
• Hands-on experience with cloud, AI, networking, and video surveillance technologies.
• Strong mentorship and opportunities for career growth.
• Potential opportunities to attend international trade shows.
• Flexible remote work with regular team collaboration.

How to Apply

Send your resume and a brief cover letter to [email protected].

We appreciate your interest and will contact candidates whose qualifications best match the role.