Customer Success Analyst – Emerging Brands

About the Position

We are seeking a Customer Success Analyst – Emerging Brands to join our team. This role is ideal for an experienced insights and customer success professional passionate about FMCG, emerging brands, and creating compelling, data-driven analysis in a fast-paced commercial environment.

Responsibilities

Customer Engagement & Strategic Partnership

• Partner closely with the Emerging Brands Leadership Team to prioritize, scope, and deliver high-impact analytical content.
• Build strong relationships with internal stakeholders to understand evolving business priorities and deliver timely, value-added insights.
• Act as a trusted advisor by translating business questions into structured analytical approaches and actionable recommendations.
• Support the NIQ mission of becoming the preferred measurement partner for Emerging Brands through high-quality insight generation and customer-focused deliverables.

Advanced Data Analysis & Insight Development

• Analyze NIQ datasets and syndicated solutions to identify emerging consumption trends, shopper behaviors, market opportunities, and category dynamics.
• Connect market trends to customer pain points and business opportunities within the Emerging Brands portfolio.
• Develop strategic analyses that quantify market opportunities and support customer acquisition, retention, and growth initiatives.
• Leverage multiple NIQ solutions, including The Full View, OmniShopper, Strategic Planner Global, Nielsen Product Insider, and Advanced Analytics, to provide comprehensive business recommendations.

Insight Delivery & Data Storytelling

• Develop compelling PowerPoint presentations and analytical materials that communicate complex findings in a clear, concise, and business-relevant manner.
• Create impactful visualizations and data-driven stories tailored to diverse audiences, including internal leadership, commercial teams, and prospective customers.
• Ensure deliverables maintain a high standard of quality, consistency, and commercial relevance.

Cross-Functional Leadership & Product Support

• Lead internal workstreams in partnership with Product, Operations, Customer Success, and Account Leadership to assess, communicate, and socialize Product Enhancements, Market Enhancements, and Data Quality Alerts.
• Build business cases that support changes to syndicated product coding and category hierarchy based on Emerging Brands Voice of Customer feedback, governance board requests, and hierarchy backlog priorities.
• Collaborate across functional teams to improve internal processes, product adoption, and operational efficiency.
• Contribute to internal knowledge-sharing initiatives by documenting best practices and developing training materials when new processes or enhancements are introduced.

Operational Excellence & Continuous Improvement

• Support onboarding and enablement activities related to Emerging Brands products, services, and analytical capabilities.
• Identify opportunities to improve internal workflows, reporting processes, and analytical methodologies.
• Maintain a strong sense of ownership, urgency, and accountability while managing multiple priorities in a dynamic environment.
• Contribute to thought leadership initiatives that strengthen NIQ's position as the trusted insights partner for Emerging Brands.

Requirements

Qualifications

Education

• Bachelor's Degree in Business Administration, Marketing, Economics, Industrial Engineering, Statistics, Data Analytics, Mathematics, or related field.
• Advanced studies or certifications in Market Research, Business Analytics, or Customer Success are considered a plus.

Experience

• 5+ years of experience in Customer Success, Market Research, FMCG, Retail, Commercial Analytics, Consulting, or related analytical roles.
• Experience working with syndicated market measurement data and customer-facing analytical projects is highly preferred.

Skills & Competencies

• Strong analytical thinking with the ability to synthesize large datasets into meaningful business insights.
• Excellent data storytelling and presentation skills with advanced PowerPoint visualization capabilities.
• Deep understanding of FMCG performance metrics, including ACV, TDP, Household Penetration, Buying Rate, Base vs. Incremental Volume, Share, Distribution, and Velocity metrics.
• Extensive knowledge of NIQ solutions and datasets, including The Full View, OmniShopper, Strategic Planner Global, Nielsen Product Insider, and Advanced Analytics.
• Ability to independently manage projects with evolving priorities and ambiguous business questions.
• Strong stakeholder management and communication skills, with experience influencing cross-functional teams.
• Experience leading internal initiatives and collaborating across Product, Operations, Commercial, and Customer Success organizations.
• High level of accountability, ownership, and execution focus.
• Passion for supporting Emerging Brands and contributing to customer success.
• Highly proficient in Microsoft Office, particularly PowerPoint and Excel.
• Strong attention to detail while maintaining a strategic business perspective.
• Ability to work independently while fostering collaboration within multicultural and cross-functional teams.
• Professional English proficiency (C1 or above) required.

We Offer

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About the Company

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights-delivered with advanced analytics through state-of-the-art platforms-NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the Diversity and Inclusion page.