CUSTOMER SUCCESS ANALYST III
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Job description
About the Position
CUSTOMER SUCCESS ANALYST III
Belo Horizonte, MG
Conheça o Inter
Pioneiros, mudamos o mercado ao lançar o primeiro banco digital do Brasil e seguimos criando tendências com tecnologia de ponta. Evoluímos para um Super App Financeiro Global, com soluções completas e inovação de primeira. Aqui, o trabalho tem propósito: construir oportunidades reais, transformar a vida das pessoas e o mercado financeiro. Esse é o nosso Jeito Inter de Fazer. Se você quer fazer parte dessa mudança e deixar um legado, seu lugar é aqui.
Vem ser Sangue Laranja.
Get to Know Inter
As pioneers, we transformed the market by launching Brazil’s first digital bank and continue to shape the future with cutting-edge technology.
We have evolved into a Global Financial Super App, delivering complete solutions and leading innovation. Here, work has purpose: creating real opportunities, transforming people’s lives, and reshaping the financial market.
This is the Inter way of making things happen. If you want to be part of this transformation and leave your mark, your place is here.
Become Sangue Laranja.
About the Role and Mission
You will be part of our Customer Success team and will strategically work on the evolution of our CS operation, ensuring data analysis, process improvement, and that our customers achieve more success with Inter.
Daily Responsibilities
- Analyze customer data to identify patterns, risks, and opportunities, transforming numbers into intelligent decisions
- Map, structure, and improve customer journey processes, applying methodologies such as Lean, Six Sigma, and Agile
- Build and monitor indicators such as Overflow, Re-call, SLA BKO, score, churn, NPS, and engagement metrics, ensuring visibility for the team and leadership
- Act in a consultative manner with other areas - product, technology, operations - bringing the customer's voice into strategic decisions
- Develop playbooks and frameworks that make the operation more scalable and efficient
Requirements
Required:
- Solid experience in Customer Success or related areas, with analytical and consultative action
- Proficiency in data analysis tools - example SQL, Power BI, Tableau, or Excel
- Familiarity with process improvement methodologies - Lean, Six Sigma, Agile, or similar
- Ability to communicate complex analyses clearly and influence without authority
- Proactive profile, structured, and with a strong sense of ownership
Desirable:
- Certification in Customer Success, Lean Six Sigma, or agile methodologies
Benefits
- Meal and food vouchers
- Health and dental insurance
- Life insurance
- Birthday DayOff
- Baby On Board and Breastfeeding Room
- Extended parental leave
- Childcare/nanny assistance and/or assistance for children with disabilities
- Wellhub and Inter Running Group
- CARE4U Space (Belo Horizonte): self-care services with exclusive values, decompression area, games, and mini golf course
- Benefits in our SuperApp, such as Duo Gourmet
- Prime Inter Card
- Internal training and development programs
Selection Process Stages
- Resume screening;
- Screening (initial approach to align expectations about the vacancy);
- Assessments;
- Interview with Talent Team;
- Technical test (when necessary);
- Interview with leadership;
- Contract Offer;
We are looking for pioneers, innovators, and game changers. If you want to be part of this transformation and leave your mark, your place is here.
Become Sangue Laranja.
© Inter. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
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