Customer Success & Service Delivery Lead

Location

Budapest, Hungary

Employment Type

Full-time

Work Location Type

Hybrid

About the Position

Deligo is a leader in visual AI self-checkout for the convenience retail industry, trusted by global brands like Compass, Sodexo, Marks & Spencer, and Spar. We build advanced visual AI to recognize food and retail items instantly, providing a magical checkout experience that saves time.

We are a tight-knit team of curious, passionate, and ambitious builders who value trust in everything we do. If you’re looking to join a rocket ship and help redefine the future of AI-powered checkout, we’d love to meet you! 🚀

About the Role

As our Customer Success & Service Delivery Lead, you will lead Deligo’s Customer Success function and manage its team and priorities, ways of working, and future growth as our customer portfolio expands.

Responsibilities

• Own the Hypercare journey, ensuring newly deployed sites transition successfully from go-live into stable, long-term operations.
• Lead, manage, and develop the Customer Success team, supporting the scaling of the function as the customer portfolio expands.
• Build trusted customer relationships through proactive, clear, and transparent communication on performance, priorities, and progress.
• Lead customer conversations during complex situations and escalations, setting clear expectations and maintaining confidence through to resolution.
• Lead improvement projects for underperforming or high-priority sites from investigation through to resolution.
• Analyze performance, customer adoption, and operational KPIs to identify the most important areas for improvement.
• Build tooling that makes Hypercare and Customer Success more efficient, working closely with our Product team and using the latest AI tools to accelerate your work.

Requirements

• Bachelor’s degree in business, engineering, science, or a related field.
• Fluent professional English, both written and verbal, is essential.
• Experience in a customer-facing B2B role within Consultancy, Customer Success, Implementation, Operations, Service Delivery, or a related field.
• Experience owning complex customer projects or operational issues from identification through to resolution.
• Excellent project management skills, with the ability to manage several workstreams and priorities simultaneously.
• Confident and professional communication, including experience handling challenging customer conversations.
• Experience leading and aligning cross-functional teams and stakeholders; direct people-management experience is beneficial but not required.
• Structured and analytical problem-solving, with the ability to use data and customer insights to determine the right actions.
• A strong sense of ownership and the drive to create structure where little exists.
• A hands-on, collaborative approach and comfort working in a fast-changing environment.

Nice to Have

• Experience in SaaS, startup, or scale-up environments.
• Retail, hospitality, food service, or payments technology.
• AI or computer vision products.
• Hypercare, dashboards, or process automation.
• Fluency in French or German language.

We Offer

• Opportunity to join at an early stage, making a visible impact in a fast-scaling startup.
• Real influence on how our products and processes evolve, with freedom to innovate.
• A collaborative, creative, and transparent culture where contributions are recognized.
• A spacious, shiny, dog-friendly office in the heart of Budapest with great transport, tasty snacks, and vibrant team events.
• High-tech equipment.
• Flexible working hours and hybrid approach.
• Competitive salary.

About the Company

Deligo is a leader in visual AI self-checkout for the convenience retail industry, trusted by global brands like Compass, Sodexo, Marks & Spencer, and Spar. We build advanced visual AI to recognize food and retail items instantly, providing a magical checkout experience that saves time.

We are a tight-knit team of curious, passionate, and ambitious builders who value trust in everything we do. If you’re ready to help build a truly seamless and magical checkout experience, we encourage you to connect and explore future opportunities with Deligo. We’re looking forward to receiving your application!