Customer Success Associate

About the Position

Customer Success Associate

Remote - LATAM

Full Time

Remote

About Us

Canary Technologies is revolutionizing the hospitality industry with modern software powered by our AI platform. Trusted by over 20,000 hoteliers in 100+ countries, Canary empowers hoteliers to work smarter and delight their guests. Major hotel brands such as Wyndham, Marriott, IHG, Four Seasons, Rosewood, and Best Western rely on Canary to deliver exceptional results.

Canary was recognized as a 2024 Deloitte Technology Fast 500™ company, a Most Innovative Company by Fast Company, and a HotelTechReport Best Place to Work. We are backed by top Silicon Valley investors including Y Combinator, F-Prime, Brighton Park Capital, and Insight Partners.

Join us in shaping the future of hospitality!

Responsibilities

• Create and configure hotel accounts in backend systems, ensuring accuracy and proper branding
• Resolve Customer Operations tickets, including updates to registration cards, authorization forms, and messaging configurations
• Coordinate and schedule onboarding and training sessions with customers
• Support high-volume rollout initiatives (e.g., scheduling waves, configuration projects)
• Participate in special projects, including customer outreach, reporting, and operational support
• Provide timely updates to Customer Success Managers (CSMs) and stakeholders on task progress and completion
• Maintain clear and professional communication with customers across all interactions
• Identify process improvement opportunities and contribute to enhancing team efficiency
• Support real-time operational workflows, including guest-facing interactions such as assisting with remote check-in experiences when required
• Provide high-quality customer service while troubleshooting operational or guest-related issues in real time

Requirements

• 1–3 years of experience in customer support, customer success, operations, or hospitality
• Strong attention to detail and ability to manage multiple tasks simultaneously
• Excellent communication skills (written and verbal)
• Comfortable working in a fast-paced, high-volume environment
• Strong customer service mindset with the ability to confidently assist guests and provide a positive experience in real-time interactions
• Experience with customer-facing interactions and problem-solving
• Ability to follow structured processes while adapting to new workflows
• Strong organizational and time management skills
• Comfortable working flexible schedules, including weekends, based on operational and coverage needs
• Experience with tools such as CRM systems, ticketing platforms, or similar operational tools

Preferred:

• Experience working in hospitality or hotel front desk operations
• Familiarity with Property Management Systems (PMS) such as Opera

We Offer

• Canary Days: Monthly company-wide days off to recharge
• Self Improvement Club: Monthly meetings to share personal goals with a budget for goal-related purchases
• Professional Development Chats: Budget provided for cross-functional professional development conversations
• Travel Reimbursement: Stipend for visiting Canary offices in New York, San Francisco, or Dallas
• Personal Travel Reimbursement: Credit towards hotel stays at properties where Canary works

Canary Technologies is an equal opportunity employer. We recruit, employ, train, compensate, and promote talent regardless of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

About the Company

Canary Technologies is dedicated to transforming the hospitality industry with cutting-edge software and AI-powered solutions. Our mission is to empower hoteliers to work smarter and provide exceptional guest experiences. With a strong presence in over 100 countries and partnerships with major hotel brands, Canary is at the forefront of the hospitality technology revolution.