Tech Stack
Job Description, Responsibilities & Requirements
About the Position
Customer Success Manager
Location: United States
Employment Type: Full-time
Work Location: Remote
Responsibilities
As a Customer Success Manager at Influ2, you will be responsible for providing an excellent customer service experience and helping customers achieve their desired goals. Your role will involve:
- Be the voice of the customer: Prioritize maximizing customer satisfaction, retention, and growth. Understand the customers' business objectives and align them with Influ2's offerings.
- Act as a trusted advisor: Build and maintain trust-based relationships with our valued customers. This includes proactive engagement, active listening, and empathy. Serve as a go-to resource for their inquiries, concerns, and strategic discussions related to Marketing and Sales practices.
- Translate complex ideas into actionable steps: Articulate complex ideas clearly and tailor your communication style to different audiences, from mid-level members all the way up to C Suite.
- Identify critical insights: Analyze customer data and metrics to identify trends, insights, and areas for improvement.
- Demonstrate technical aptitude: Become a subject matter expert by learning the ins and outs of the product. Effectively identifying issues, troubleshooting, and offering customers solutions for resolution will be essential in this role.
- Ensure timely delivery of the projects and milestones: Manage multiple customer accounts simultaneously, so strong organizational and project management skills are essential to prioritize tasks, set deadlines, and manage customer expectations.
- Partner with Sales, Marketing, and Product Development teams: Work closely with cross-functional teams across various time zones to align goals, share customer insights, and drive coordinated efforts to deliver customer success.
- Participate in on-site customer visits: Occasionally meet with customers on-site to strengthen relationships, lead Executive Business Reviews (EBRs), deliver presentations, and facilitate strategic discussions.
Requirements
- Experience: 3+ years in a Customer Success or Account Management role, ideally in a B2B SaaS environment.
- Skills:
- Advanced English
- Strategic communication
- Customer insights and data fluency
- Creative thinking
- Business acumen
- Strong technical skills
- Time management
- Curiosity
- Tools: Hands-on experience with BI tools (e.g., Looker, Tableau) and CRM platforms (e.g., Salesforce, HubSpot).
We Offer
- Be part of an innovative team with a flat organizational structure.
- Benefit from remote work flexibility with no fixed working hours-work whenever and wherever suits you.
- Take the time you need with an Unlimited Vacation policy to ensure a healthy work-life balance.
- Receive Generous Parental Leave and other well-structured PTO and leave policies.
- Enjoy a well-rounded health package with comprehensive medical, dental, and vision coverage designed to support you.
About the Company
We're convinced that the diverse ideas and experiences every Influ2encer brings are the key to our success. To make sure our culture and products reflect this blend of viewpoints and backgrounds, there's no room for discrimination here. Our approach to hiring, training, promoting, and compensating individuals is grounded in merit and competence.
We're committed to offering equal employment opportunities to all qualified individuals, no matter their race, age, religion, where they come from, gender identity or expression, sexual orientation, marital status, physical or mental disability, military or veteran status, or any other characteristic protected by law. Everyone at Influ2 plays a part in keeping our workplace welcoming and free from discrimination and harassment.