Customer Success Manager

About the Position

Customer Success Manager

Location: Oslo, Norway

Business: Maritime

Position type: Full Time

Contract type: Permanent Employee

Job ID: 7131

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Overview

We are the independent expert in assurance and risk management. Driven by our purpose, to safeguard life, property, and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with confidence.

As a trusted voice for many of the world’s most successful organizations, we use our knowledge to advance safety and performance, set industry benchmarks, and inspire and invent solutions to tackle global transformations.

About Maritime

We help enhance the safety, efficiency, and sustainability of our customers in the global shipping industry, covering all vessel types and mobile offshore units. As a partner to industry, we offer services in testing, certification, training, and technical advisory through the energy value chain. That means we’re continually investing heavily into R&D for new services and solutions while proactively assessing what the industry needs today and tomorrow.

About the Role

DNV has developed Emissions Connect, a highly successful digital service enabling the maritime industry to meet decarbonization regulations by equipping stakeholders with an efficient system to continuously report, monitor, control and manage emissions performance of ships – from raw data to sustainable operations. We are now seeking a motivated and qualified professional to join our customer success team. The right candidate wants to work for a greener shipping environment by helping clients follow industry regulations and meet environmental targets.

In the role, you will:

• Manage onboarding of trial and subscription customers
• Be responsible for a set of key clients globally, and provide guidance and training in the use of our applications through regular meetings
• Seek customer feedback and report improvements to the product team
• Work with the product team and customers in the development of new features and modules
• Ensure customer satisfaction and overall customer health
• Work with the Emissions Connect team to continuously improve the way we work
• Monitor and reply to customer inquiries and issues reported through our Helpdesk

Requirements

• Degree in e.g. Business, Marine/Mechanical Engineering, Naval Architecture, Environmental Studies, HSEQ, or other relevant background
• Preferably 2 years of relevant experience in the maritime industry
• Knowledge of maritime/environmental regulations
• Fast learner and self-driven behavior
• Excellent verbal and written communication in English
• Strong interpersonal skills
• Strong analytical and problem-solving abilities
• Digital and networking skills

We Offer

• Career and development: The possibilities to grow and develop your competencies and ambitions within DNV are extensive. We have a strong company culture with emphasis on growth mindset, competence sharing and professional and personal development.
• Work/life balance: We offer flexible work and have a focus on work/life balance for our employees.
• Supportive and caring culture: Our international culture embodies diverse colleagues who value teamwork and inclusion across business areas and borders. You may also join employee associations to establish networks through social and professional activities.
• Attractive rewards: We offer a comprehensive benefits package, including 6 weeks’ annual vacation, health services, competitive pension, insurance, in addition to a global profit share scheme.

About the Company

We are leading the way to a greener environment, building digital tools ahead of competition. We believe in open communication, supporting new ideas, and sharing a mutual mindset of what we’re aiming to achieve together. There are tremendous opportunities to take initiative, implement new ideas, and contribute to building our digital business growth.

DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity.

Application Process

Please apply with a CV and cover letter written in English. We are looking forward to receiving your application!

Application deadline: 2nd August 2026

Security and compliance with statutory requirements in the countries in which we operate is essential for DNV. Background checks will be conducted on all final candidates as part of the offer process, in accordance with applicable country-specific laws and practices.