About the Position

Customer Success Manager

Join Intellias as a pivotal member of our cross-functional Support Team and immerse yourself in the dynamic world of innovative global companies. As a Customer Success Manager, you will play a crucial role in driving operational excellence and elevating the customer experience for users of cutting-edge technology solutions developed for-and in collaboration with-Intellias’s esteemed clients. This is your chance to make a significant impact in a role that promises not just challenges but also rewarding experiences in a vibrant, supportive environment.

Responsibilities

• Maintaining regular, proactive communication with clients to understand and respond to their evolving needs.
• Guiding clients on best practices, offering training, and showcasing features aligned with their business goals.
• Managing virtual customer meetings – including scheduling, preparing agendas, moderating discussions, and documenting outcomes.
• Advising clients on product capabilities in collaboration with our product management team.
• Collecting and sharing client feedback to help shape product and service improvements.
• Configuring customer settings using internal tools to ensure optimal setup and user experience.
• Tracking customer satisfaction through established metrics and using insights to drive continuous improvement.
• Communicating professionally in English, both in writing and speaking.
• Supporting clients in their native language when possible, with translation tools or native speakers available for select markets.

Requirements

• Proven experience in a Customer Success, Account Management.
• Excellent communication skills in English (C1 or higher – written and spoken).
• Strong interpersonal skills with the ability to build trust and maintain long-term client relationships.
• Solid understanding of business processes and how to align product usage with customer goals.
• Understanding of customer success metrics and KPIs.
• Familiarity with tools like Salesforce, Zendesk, HubSpot, or similar.
• Ability to work across time zones and manage international client relationships.
• Experience managing client meetings, including preparation, facilitation, and follow-up documentation.
• Ability to collect, analyze, and share customer feedback to support continuous improvement.
• Familiarity with customer support tools, CRM systems, or ticketing platforms.
• Self-motivated, organized, and comfortable working in a fast-paced, collaborative environment.

Nice to Have

• Experience working with SaaS products or in the tech/software industry.
• Background in training, onboarding, or user adoption.
• Knowledge of product lifecycle, agile methodology, or collaboration with product teams.

We Offer

At Intellias, where technology takes center stage, people always come before processes. By creating a comfortable atmosphere in our team, we empower individuals to unlock their true potential and achieve extraordinary results. That’s why we offer a range of benefits that support your well-being and charge your professional growth.

About the Company

Over 20 years of market experience, Intellias brings together technologists, creators, and innovators in Europe, North and Latin America, and the Middle East. Join our international team and take the mission to solve the advanced tech challenges of tomorrow!

We are committed to fostering equity, diversity, and inclusion as an equal opportunity employer. All applicants will be considered for employment without discrimination based on race, color, religion, age, gender, nationality, disability, sexual orientation, gender identity or expression, veteran status, or any other characteristic protected by applicable law.

We welcome and celebrate the uniqueness of every individual. Join Intellias for a career where your perspectives and contributions are vital to our shared success.