Customer Success Manager
Job description
About the Position
Aimy is a fast-growing Tech startup. We are currently looking for an ambitious and customer-focused Customer Success Manager. Are you ready for a challenging step in your career? And do you have what it takes to turn new customers into our biggest fans? Then you definitely want to join us! Curious about what we have to offer? You can read it in this vacancy!
About the Company
We have a clear mission; we want to become the largest supplier of hairdressing software. In the Netherlands, but also beyond. In the past year we have experienced tremendous growth. We are proud of that, but we want more, much more. And for that we need your help.
Everything for us revolves around growth, optimization, and customer satisfaction. In doing so, we are incredibly focused on the customer. We are already working together with the best and leading salons of the Dutch hairdressing market and every day we get more interest from home and abroad.
Responsibilities
- You will have a customer-facing role, being the direct point of contact for new and existing customers.
- Fun varied work such as providing online training, cleaning and importing data, and improving digital manuals and processes.
- You will have a lot of freedom to think about areas for improvement to make the onboarding process of new customers even faster and better.
- You will work closely with the founders and have many opportunities to develop yourself.
- Many growth opportunities in an international scale-up.
Requirements
- Completed WO/HBO education
- 1-3 years of work experience is a plus, but definitely not a must.
- You are eager to learn and pick up things quickly.
- You are proactive and come up with your own inventive ideas for improvements.
- A service-oriented attitude with an eye for detail.
- You can handle office tools, such as Excel, Word, Slack, and Trello.
We Offer
- A cool workplace within a fast-growing organization where you can develop yourself.
- Flexibility and personal responsibility are very important to us.
- You can work from our office in a creative co-working space in The Hague or from home.
- Your salary will be determined based on your knowledge and experience, but will be between €2,000 and €2,750 gross per month based on a 40-hour workweek.
- We offer you a year's contract, with a view to a permanent position.
- You will also receive 25 vacation days and a training budget to stimulate your development.
The successes we achieve need to be celebrated, of course! Therefore, we regularly go out to dinner together and like to end a working week with a drink.
How to Apply
Are you convinced and want to apply? You can do so by emailing [email protected]. You may of course send us a cover letter, but we are also open to other creative suggestions. Do you know how to surprise us?
If you have any questions after reading the vacancy, please contact Derk Statema at 06 57 58 53 39 or [email protected]. The application process consists of two rounds of interviews at our office.
We look forward to your application!
© Aimy BV. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
Aimy is smart AI powered assistent for hairdressers and barbershops. Aimy is build to offer customers of hairdressers and barbershops the best digital customer experience.Our software enables barbers and hairdressers to completely digitize their barbershops or salon and manage it more efficiently.